Global Legal Solutions Leader at Epiq, Roger Pilc, chats with host Bob Ambrogi about Epiq's evolution towards developing proprietary technology, integrating AI into products like Epiq Service Cloud and Epiq Discovery. They discuss AI's impact on legal services, future initiatives, and partnerships with industry leaders like Relativity and Microsoft Azure.
Read more
AI Summary
Highlights
AI Chapters
Episode notes
auto_awesome
Podcast summary created with Snipd AI
Quick takeaways
Epiq emphasizes tailoring AI solutions for client needs in legal services, from litigation to compliance.
Epiq's evolution to a hybrid model offers proprietary technology solutions alongside third-party offerings, showcasing growth in technology applications.
Deep dives
EPIC's Focus on End-to-End Client Outcomes with Managed Services
EPIC emphasizes the importance of providing end-to-end outcomes for clients through their $600 million business, with $500 million dedicated to managed services. By integrating AI into workflows, they tailor solutions for client needs, ranging from litigation to compliance. With a strong presence in various legal domains, including information governance and forensics, EPIC aims to enhance client success and efficiency through technology and innovation.
Advancement into Hybrid Services and Technology Development
EPIC's evolution from primarily a services company to a hybrid model of services and technology development has led to the creation of SaaS solutions and an in-house team of software developers and data scientists. Offering proprietary technology solutions within the broader legal services landscape, EPIC now balances third-party and proprietary tech offerings across different legal subcategories, showcasing a growth in proprietary technology applications.
AI Deployment Strategy and Growth in AI-Based Solutions
EPIC's deployment of AI, including generative AI technologies, focuses on enhancing services, such as summarization and chatbot capabilities integrated within the workflow. With a growing portfolio of AI-based solutions in collaboration with AWS and Azure, EPIC aims to optimize costs and efficiencies by leveraging cloud-based AI services. By creating AI-powered use cases and skills within the Epic Service Cloud, they position themselves as leaders in the legal industry's AI transformation.
Strategic Partnerships with Microsoft Azure and Amazon Web Services
Collaborating closely with Microsoft Azure, EPIC has developed AI capabilities tailored for legal services, aligning with Azure's AI practices. Additionally, their engagement with AWS has enabled the integration of AI services like translation and transcription into the Epic Service Cloud. Leveraging AWS Marketplace and SageMaker, EPIC focuses on enhancing customer experiences through cost-effective and scalable AI solutions. The partnership also includes AWS supplying engineering resources to accelerate solution development.
In recent months, Epiq, a global company providing technology-enabled legal services, has announced new artificial intelligence and analytics features built using the AI capabilities of Amazon Web Services. These new features include a framework for building, training and deploying bespoke machine learning models as secure APIs for customers; integration of Amazon Bedrock for custom copilot development using a range of commercially available large language models; and other features.
Joining LawNext today to provide details on all this and to explain what it means for Epiq’s clients is Roger Pilc, president and general manager of Global Legal Solutions at Epiq. With Epiq since 2019, Pilc is responsible for driving strategy and execution around organic growth, strategic acquisitions, product development, technology, and innovation for a broad range of products in areas including information governance, forensics, e-discovery processing and hosting, managed document review, and advanced analytics.
Pilc and host Bob Ambrogi talk about Epiq’s evolution from primarily a services company to one that also develops its own proprietary technology, while also integrating with a range of technology partners. They also discuss Epiq’s recent initiatives to use AI to further enhance its products, including the Epiq Service Cloud, Epiq Discovery, and the Epiq AI Platform. We also hear Pilc’s thoughts on how AI will impact the future of legal services and the future of Epiq.
Thank You To Our Sponsors
This episode of LawNext is generously made possible by our sponsors. We appreciate their support and hope you will check them out.