How AI may, or may not, change the drive-thru

AI is coming for your drive-thru. 

This week’s episode of the Restaurant Business podcast A Deeper Dive continues our look at the impact of AI in the restaurant industry. 

This week, we look at the most visible use of AI in the industry, voice-activated drive-thru ordering. 

A lot of restaurant chains are already using the technology to take orders in the drive-thru and a lot of executives swear by it, saying that it eases tasks for workers and increases sales through suggestive selling.

The biggest fast-food chains in the U.S. are looking at the technology in some form or another. 

But it also has its challenges, and there are at least some indications that drive-thru AI isn’t quite ready for a national rollout. 

We’re talking drive-thru AI on A Deeper Dive so please check it out.