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This is part 2 of my conversation with Lauren Gomes, experienced VP People and pioneer of People Experience as a Product.
In part 1 we explored Lauren’s career and the reality of life in the People team in hyper-growth start-ups / scale-ups. In Part 2, we get much more practical and tactical focusing on defining and getting started with PX as a Product 🤘🏻
Meet Lauren 🌟 Lauren is a People Experience leader who honed her craft during ASOS & Booking.com’s remarkable hyper growth phases, before finding her home in scaling start ups. She’s known for growing and transforming People teams; embedding the concept of People Experience as a Product and accelerating the speed of cultural change 5x QoQ.
Operationalising PX as a Product 🚀 Lauren talks about the operational aspects of Product-Led PX, sharing her experiences and strategies for integrating product principles into People Operations. She emphasises treating the employee experience as a product and utilising employee / user feedback to shape the PX product to create impactful employee experiences.
Team Structure and Role Clarity 🏢 Lauren explains her approach to structuring People teams to support a product-led strategy. She details the differences between traditional people partner roles and her concept of People Experience Design teams. This structure emphasises the importance of dedicated roles for different aspects of people operations, from talent acquisition to employee experience, and the critical role of co-creation with employees.
Practical Advice for Implementing Product-Led PX 💡
For those looking to implement a product-led PX approach, Lauren offers actionable advice:
- Visualize Work and Prioritize: Clearly define and organise your projects based on impact and alignment with business goals.
- Align with Business Priorities: Ensure your People strategies are in sync with the company’s strategic goals.
- Co-Create with Employees: Engage employees in the development process to ensure initiatives resonate and are effective.
I hope you enjoy listening to this conversation as much as I enjoyed having it!
Catch you next time! ✌️
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Support for this episode of the PX Espresso Hour comes from Sana - an AI company transforming how organizations learn and access knowledge 🤖🧠
Take a look👀: Unlocking knowledge with AI | Sana (sanalabs.com)
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Contact Luke:
Email: luke@sapienx.co.uk
LinkedIn: Luke O'Mahoney | LinkedIn
Website: Sapienˣ | People First Product Led (sapienx.co.uk)
Contact Lauren:
LinkedIn: Lauren (Mason) Gomes | LinkedIn
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Music by Rockot from Pixabay
PX Espresso☕with Luke O'Mahoney