Sam Horn explains how to deal with difficult people more effectively by shifting the language we use. 

— YOU’LL LEARN — 

1) Words to lose and words to use in a conflict 

2) The mindset shift that makes us feel like less like a victim 

3) Two strategies for dealing with workplace bullies 

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— ABOUT SAM — 

Sam Horn, is the CEO of the Intrigue Agency and the Tongue Fu! Training Institute. Her 3 TEDx talks and 9 books - including Tongue Fu!, POP!, Got Your Attention? and SOMEDAY is Not a Day in the Week - have been featured in NY Times, on NPR, and presented to hundreds of organizations worldwide including Intel, Cisco, Boeing, U.S. Navy, Nationwide, and Fidelity. 

• Sam’s book: Tongue Fu!: Deflect, Disarm, & Diffuse Any Verbal Conflict 

• Sam’s book: ConZentrate: Get Focused and Pay Attention--When Life Is Filled with Pressures, Distractions, and Multiple Priorities 

• Sam’s book: Take the Bully by the Horns: Stop Unethical, Uncooperative, or Unpleasant People from Running and Ruining Your Life 

• Sam’s website: SamHorn.com 

— RESOURCES MENTIONED IN THE SHOW — 

• Book: Think Again: The Power of Knowing What You Don't Know by Adam Grant 

• Book: The Black Stallion by Walter Farley 

• Podcast: Good Life Project 

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