Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast

#184 From Survive to Thrive: Scaling Your Home Service Business for Maximum Growth

5 snips

Apr 8, 2025

Get ready for peak season with strategies to scale your home service business effectively. Discover how to set ambitious revenue goals and streamline operations while mitigating costs. Learn the importance of early hiring and training for peak demand, and explore the benefits of using AI and overseas talent. Uncover key insights into managing supply chain challenges and creating successful marketing systems. Plus, hear about innovative solutions like Quick Staffers for customer support that can save you time and money.

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ANECDOTE

Unexpected Q1 Gross Margin Win

John Wilson's company unexpectedly achieved higher gross margins in Q1.
This was due to improved sales practices and a focus on pricing strategies.

ANECDOTE

Plumbing Q1 Losses

Jack Carr's plumbing business experienced losses in Q1 due to inadequate training and incomplete evaluations.
This led to low-value jobs and a stagnant excavator.

ADVICE

Proactive Hiring and Training

Start hiring before you need the staff, especially for roles that are difficult to fill.
Refresher training for your sales teams as the seasons change.

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As the busy summer season approaches, scaling your home service business requires the right strategy. In this episode, we break down how to set and achieve ambitious revenue goals, optimize operations, and staff up for success. From improving workflows to leveraging AI and overseas labor, we’re sharing the growth strategies you need to scale efficiently without skyrocketing overhead costs.

🚀 In This Episode, We Cover:
🔹 How to prepare your home service business for peak season growth
🔹 The launch of Quick Staffers—pre-trained customer service reps for your business
🔹 Why early hiring & training are critical for handling increased demand
🔹 The role of AI & overseas labor in cutting costs while scaling operations
🔹 Key milestones and lessons from historical growth success

💼 Shoutout to Quick Staffers LLC
Need trained HVAC & plumbing CSRs at a fraction of the cost? Quick Staffers LLC specializes in placing top-tier global talent with the best SOPs and scripts.

🔥 Get $1,000 off your first placement here

💡 Special Thanks to Hatch!

Hatch has been an incredible partner in our outbound journey. Since starting with them, we’ve ramped up with powerful automations that keep every lead engaged and every invoice followed up. Hatch’s AI Agents, ready to handle follow-ups, reminders, email blasts, have saved us hours.

Get started here

🎙️ Episode Hosts:
🗣️ John Wilson – Follow on X: @WilsonCompanies
🗣️ Jack Carr – Follow on X: @TheHVACJack

📢 Enjoyed the episode?
✅ Like, Comment & Subscribe for expert insights on home service business growth and scaling strategies!

🔍 Keywords: Home Service Business, Business Growth, Hiring Strategies, AI in Business, Scaling a Business, Customer Service Optimization, Home Service Marketing, Revenue Growth, HVAC, Plumbing, Electrical Business

#HomeServiceBusiness #BusinessGrowth #Hiring #AI #Entrepreneurship #HVAC #Plumbing #CustomerService #ScalingBusiness #Marketing

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John Wilson, CEO of Wilson Companies
Jack Carr, CEO of Rapid HVAC

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