Let’s be real: Conflict can be super uncomfortable. And if you’re a leader, there’s a good chance you’re faced with it often. But you know what’s worse than having a hard conversation? Avoiding it—and letting problems with your team fester. Fortunately, Brendan Wovchko, senior technology officer at Ramsey Solutions and former business owner, has a fail-safe framework that will help you approach difficult and downright awkward conversations with confidence. You’ll learn how to steer conversations toward actionable outcomes, coach your team members to correct their behaviors, and diffuse any tense situation.

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