217 - Tackling "People Debt": Crystal Boysen (Chief People Officer, Sprout Social)

Crystal Boysen, Chief People Officer at Sprout Social, joined us for a deep dive into People Debt.

We discussed what it is, how to identify it, and specific areas where Sprout Social is focusing its efforts to address it.

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(08:41) From Vimeo to Sprout Social: Why Crystal made the move

(11:50) What is People Debt and why does it slow down HR?

(14:22) Fixing HR inefficiencies at Sprout Social

(28:37) Why Sprout Social paused their engagement surveys

(38:19) Redefining performance management (and why most companies do it wrong)

(42:44) Automating reviews & removing manager bias in ratings

(43:12) Pay-for-performance: The future of compensation at Sprout

(46:22) Agile HR: How Sprout redesigned its HR org structure

(50:15) Why HRBPs are evolving into Strategic Business Coaches

(52:08) The power of cross-functional squads in HR

(55:03)  Rapid Fire Questions

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Past guests on MPL include Brené Brown, Annie Dean (VP of Team Anywhere, Atlassian), Josh Bersin, Katie Burke (Chief People Officer, Harvey), Liz Fosslien, Helen Russell (Chief People Officer, HubSpot), Dave Scott (Chief People Officer, ADT), Melanie Rossenwasser (Chief People Officer, Dropbox), and many more.