What happens when a Customer Success Manager starts thinking like a Revenue Manager?In this powerful I had a great conversation with Diego Fernandez Perez De Ponga, CEO of Port Hotels, author of The Art of Revenue, and one of the leading voices in hospitality revenue strategy, to explore how Customer Success teams can borrow high-impact tactics from Revenue Management to drive growth and strategic value.

Sponsored by Vitally: Book a demo and receive free AirPods Pro! → https://www.vitally.io/demo-airpods You’ll learn:- How to use data-driven decision making to boost credibility and uncover hidden risks- Why forecasting is not just for sales—CSMs can use it to predict churn, renewal, and expansion- How segmentation and prioritization lead to better customer outcomes- What it truly means to move from a cost center to a profit centerWhether you're transitioning into Customer Success or you're a few years in, this episode will arm you with practical tools and a fresh mindset to become a more strategic, revenue-conscious CSM.🎧 Sponsored by Vitally – the modern Customer Success Platform trusted by 600+ companies.

Claim your free AirPods Pro after a qualified demo: vital.io/cstalks

Grab Diego’s book, The Art of Revenue - https://www.amazon.com/art-revenue-complete-guide-management/dp/B0D4CWG3KH

Connect with Us:

Diego Fernandez - https://www.linkedin.com/in/diegodeponga/

Bayron Toruno - https://www.linkedin.com/in/bayron-toru%C3%B1o-solano-3a9408113/

Follow us on:

Instagram - https://www.instagram.com/cstalkspodcast/

Tik-Tok @customer.success6

Explore Our Podcast Website - https://cstalkspodcast.com/

We're expanding to Latin America! Check out Customer Success Talks Latin America, our Spanish version of the show. Find the links in the description below.

Spotify - https://open.spotify.com/episode/5R8kF7Yt0VbvNS1Wz06bmEsi=zshhJqR9RDevDal5GluZ0Q

YouTube - https://www.youtube.com/channel/UC11VRvlLrv3r46TaUr0zFlA

#58 - Matt McGorry From How To Get Away With Murder