HousingWire Daily Nathan Knottingham on how serving veterans has changed
Oct 30, 2025
Nathan Knottingham, CEO of MLO Force and COO of Vetted VA, dives into the evolving landscape of serving veterans in the mortgage industry. He highlights improvements in VA loans and the importance of training lenders. Knottingham emphasizes the need for a tailored approach in loan origination over generic solutions, advocating for veterans to confidently use their benefits. He also discusses the vital role of human relationships amid rising AI technologies and new compliance challenges in the industry.
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Human Roles Still Matter Amid Verticalization
- Real estate agents and loan officers largely misunderstand each other's roles, which hurts collaboration.
- Verticalization and AI help operations but cannot replace human discretion and relationship-building.
Personalize Loan Recommendations
- Treat each borrower as an individual and select loan products to fit their unique goals.
- Take fiduciary responsibility seriously and avoid forcing borrowers into a single 'flavor of the month' product.
Prioritize Compliance Training
- Train all staff annually on compliance topics to create defensive barriers against regulatory enforcement.
- Understand state as well as federal rules because regulators can apply federal violations via state authority.