How To Build A Search-First Learning Culture | L&D Disrupt Live | Episode 39

Mar 24, 2023

57:23

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56% of employees struggle to find resources and documents while working remotely.

And when they’re scattered in multiple places, knowledge isn’t being captured and the norm is to shoulder tap or Slack, it’s no wonder.

But by building a central brain and search-first culture, we can connect people to knowledge that makes them better at their job WHEN it can make them better at their job.

Scribe CEO Jennifer Smith joined us live to explain how we can create a culture where people search in moments of need and find resources that drive performance.

Running order

0:00 Intro to Jennifer and Scribe

5:25 Why people don’t search first

9:47 Building a central brain for knowledge

16:49 Scaling knowledge sharing as managers

26:26 Getting buy-in

29:34 On-brand ways to drive knowledge sharing

33:28 Do incentives work?

37:44 Audience question: Using the right language

45:45 Audience question: Correcting bad experiences

48:16 Best practices

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