The impact long delays have when customers repeatedly call their bank's fraud line. Money Box hears about wait times of hours and hours. Paul Lewis explores why consumers are being asked to pay additional costs on online goods they have bought from overseas and why students are fighting not to pay for rooms they don't use during lockdown. In the podcast he also interviews the head of The Business Banking Resolution Service, which began operating this week. Presenter: Paul Lewis Reporter: Dan Whitworth Researchers: Sowda Ali and Jonelle Awomoyi Production co-ordinator: Janet Staples Producer: Ben Carter Editor: Rosamund Jones