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Design Systems Podcast
89. Metrics matter: Harnessing usage data for adoption, coverage, efficiency, and quality with Maya Hampton at REI
Nov 1, 2023
Maya Hampton, Senior Digital Product Manager for Design Systems at REI, discusses the power of usage data in driving adoption, efficiency, and quality. Topics include measuring success with adoption and sentiment, assessing lasting impact through metrics, building durable components, and communicating value in design systems.
29:53
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Quick takeaways
- Tracking metrics such as adoption, usability, and user sentiment helps design system teams measure the impact of their work and drive adoption throughout the business.
- Federating decision-making and breaking down traditional power structures within design systems promotes collaboration, shared ownership, and durability, allowing the system to weather storms and changes in the organization.
Deep dives
Metrics and Adoption as Key Factors in Design Systems
The importance of metrics and adoption in design systems is discussed in this episode. By tracking metrics, such as adoption, usability, and user sentiment, design system teams can measure the impact of their work and drive adoption throughout the business. The ideal metric for a design system is seen as adoption, alongside system usability and user sentiment. Increasing adoption can lead to improved outcomes at the team level, such as faster shipping, more consistent experiences, and better accessibility. Gathering quantitative data on user satisfaction and sentiment helps identify gaps and inform improvements in the design system.
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