Martha Dorris, Founder and CEO, Dorris Consulting International, has almost 34 years of government experience in acquisition, technical and program management to customer experience. Martha has run many government organizations that build and deliver agency and citizen facing programs to deliver government services anytime, anywhere on any device. Most recently, Martha led and managed GSA’s Office of Strategic Programs where she brought a customer-centric lens to the services and acquisitions they award. In this Rosenfeld Review episode, she takes a dive into her projects at the GSA improving Customer Experience (as opposed to the previous focus on Customer Service), as well as work across the government and her advice for anyone just starting out. We are pleased that Martha is supporting the curation team for our new Civic Design conference and community, which will be launching soon with our first monthly videoconference. Sign up here to be notified: https://rosenfeldmedia.com/civic-design-2021/ Tickets to Civic Design 2021 are now available; register now! https://rosenfeldmedia.com/civic-design-2021/