Summary of Podcast Episode

This podcast episode discusses the origins and early challenges of Macy's department store in New York City. The founder, Roland H. Macy, faced repeated failures in his previous retail businesses before opening his successful store in 1858. Macy's implemented innovative business practices such as fixed pricing and clear advertising, which appealed to customers. The episode also highlights the pivotal role of Margaret Getchell, one of Macy's employees, in expanding the store's product range and shaping its success. The episode concludes with the passing of Roland Macy and the transition of Macy's ownership to his chosen heirs, who would continue to grow the business.