EP247 | Improving Your Customer Experience Through Clear Communication

Crystal clear communication and setting expectations for patients is non negotiable; it builds massive trust and transforms their experience.

When patients understand their problem, why you're doing what you're doing, and what's next, their anxiety plummets, and they're more likely to stick with the plan and tell their friends.

Being personable is great, but combining it with clear, confident direction and education about their condition is what turns good experiences into remarkable ones that generate word of mouth referrals.