The Past, Present, & Future Of Property Management
Jun 16, 2024
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Don Brunner, President of BRG Realty Group, discusses 20+ years in property management. Topics include tech growth, employee success, current challenges, and future growth opportunities in the industry.
Property managers must embrace technology for improved operations and resident interactions.
Building a strong network and industry involvement are crucial for professional growth.
Adapting operational strategies, embracing technology, and nurturing talent are key for future industry success.
Deep dives
Celebrating 100 Episodes with New Additions
In celebration of their 100th episode, Beyond Rent introduced new elements to the podcast, including video recordings to complement the existing audio format. They launched video content on YouTube, dedicated social media profiles, and welcomed a special guest, Don Bruner of BRG, a well-respected industry figure. These enhancements aim to engage the audience in fresh ways and continue delivering valuable content to listeners.
Evolution of Property Management Operations
Don Bruner highlighted the significant changes in property management operations over the past decades. From manual call tracking using notepads to embracing modern communication technologies like texting and email, the industry has evolved to cater to residents' changing preferences. Advances in online leasing, paperless transactions, and AI-driven solutions have reshaped how property managers interact with residents and streamline operational processes.
Navigating Industry Challenges and Opportunities
Amidst rising expenses, regulations, and workforce challenges, the property management industry faces complex landscapes. Don Bruner emphasized the importance of adapting to technological advancements, while also focusing on maintaining personal connections with residents and fostering a supportive work environment for staff. Despite the challenges, there remain opportunities for growth, especially in exploring new construction projects and aligning strategies with evolving market demands.
Embracing Networking and Industry Involvement
Don Bruner emphasized the value of networking and industry involvement for newcomers entering the multifamily residential rental property industry. Building a strong network through industry associations provides valuable insights, support, and knowledge sharing opportunities. By engaging with peers and industry experts, individuals can gain a deeper understanding of industry trends, best practices, and potential career paths, fostering personal and professional growth.
Future Outlook: Leveraging Technology and Adapting to Change
Looking ahead, the property management industry faces ongoing shifts due to legislative changes, staffing dynamics, and technological advancements. Embracing innovative solutions such as AI-powered bots for communication and enhancing resident experiences through technology-driven amenities are essential for future success. The focus on adapting operational strategies, responding to legislative challenges, and nurturing talent within the industry will be key areas of emphasis moving forward, ensuring alignment with evolving market demands and resident expectations.
Beyond Rent has reached its 100th episode! To celebrate, we’ve added video to enrich your podcast experience. You can also follow Beyond Rent on social media now! Links to the video and our social profiles are shared below.
Beyond Rent’s 100th episode—featuring Don Brunner, President and CEO of BRG Realty Group, LLC—focuses on his experience of more than 20 years in the industry. Don speaks about the growth in technology adoption by property managers and BRG’s strategy to add new technology to their operations. He also discusses how important it is to set employees up for success by connecting them to education and networking opportunities. Further, Don shares his thoughts on current challenges in property management and possibilities for future growth.