Do Good To Lead Well with Craig Dowden From Crisis to Calm: Home Capital Group’s CEO on the Path to Resilience and Renewal | Yousry Bissada
Ever wondered how a major crisis could be turned into an extraordinary success story? Tune into this highly engaging conversation with Yousry Bissada, CEO of Home Capital Group. Yousry candidly shares his extraordinary journey of managing a company amidst a significant financial and reputational crisis.
Yousry opens up about his people-first approach to rebuilding trust and morale within the company and how he was able to not only retain employees, but also inspire them to become champions of change. He also sheds light on the power of situational leadership and the need to adapt to people and situations. He also highlights how he successfully promoted a culture of innovation by encouraging a 'Yes first' attitude.
We also explored the crucial role of failure stone as a stepping stone to growth and how to reframe setbacks to infuse optimism and hope. This discussion is filled with inspirational and practical advice on leadership, resilience, and crisis management, beneficial to anyone seeking to navigate turbulent waters. Tune in now and reap the benefits of Yousry’s journey.
What You’ll Learn:
• Effective crisis management and how to navigate a turnaround
• It’s all about the people: Developing a people-first leadership style
• The importance of transparency and communication
• Adapting your leadership style
• Fostering innovation
• Lessons in resilience
Podcast Timestamps:
(00:00) Navigating the Stormy Seas of an Extraordinary Crisis
(12:05) Rebuilding Trust and Rallying Around Values
(26:57) The Importance of Honest Communication and Transparency
(38:24) The Power of Situational Leadership
(46:53) Lessons in Leadership and Resilience
(51:20) Treat People Like Adults
More of Yousry:
Yousry Bissada is the President and CEO of Home Capital Group. The company was undergoing many challenges when he took over as CEO in 2017. Home Capital was facing a reputational risk issue, with a panic stirred up by the press. Recently, Yousry was featured in The Globe and Mail’s story: How Yousry Bissada pulled Home Capital back from the brink - then sold it for a bundle. With more than 30 years of financial services experience, he’s been CFO of Firstline Trust, VP of Servicing Operations at CIBC Mortgages, SVP of Real Estate Secure Lending Product at TD Canada Trust, CEO of Filogix, and much more. Beyond working in leadership roles at these companies, he’s also served in numerous roles on the boards of companies in the mortgage industry.
LinkedIn: https://www.linkedin.com/in/yousry-bissada-72b2a327/
Mentions:
How Yousry Bissada pulled Home Capital back from the brink - then sold it for a bundle: https://www.theglobeandmail.com/business/rob-magazine/article-yousry-bissada-home-capital-group/
Key Topics Discussed:
Positive Leadership, Crisis Management, Building Trust, Core Values, Values-Based Leadership, Effective Communication, Transparency, Adaptability, Innovation, Resilience, Optimism, Hope, Flexibility, Active Listening, Reframing, Failing, Growing, CEO Success
More of Do Good to Lead Well:
Website: https://craigdowden.com/
LinkedIn: https://www.linkedin.com/in/craigdowden/