Do Good To Lead Well with Craig Dowden

Despite its popularity and promise, unfortunately, there are numerous misconceptions about the definition and practice of psychological safety. Inspired by Amy Edmondson's recent article in Harvard Business Review, I dive into the real meaning of psychological safety—it's about cultivating a space where open debates and the free exchange of ideas thrive, not an environment in which conflict or critical feedback is avoided. Discover how focusing on challenging concepts, not individuals, can foster innovation, engagement, and inclusivity within your team. I unpack why conflict and vigorous debate are not only natural but essential components of a psychologically safe environment.But who is responsible for this shared sense of safety? It's not just the leader's job. Drawing from my experiences as an executive coach, I emphasize the importance of bi-directional relationships within teams. Everyone plays a part in creating a safe space. Learn how implementing concrete behaviors and KPIs, while seeking external feedback, can help assess and improve psychological safety. Reflect on your own role and contributions to developing such an environment, not only in your professional sphere but in your personal life as well.What You’ll Learn- Debunking common myths about psychological safety.- How to dynamically measure psychological safety within teams.- The impact of psychological safety on innovation and inclusivity.- The importance of shared responsibility in fostering psychological safety.Podcast Timestamps(00:00) – Misconceptions About Psychological Safety(20:13) – Psychological Safety is a Two-Way StreetKEYWORDSPositive Leadership, Psychological Safety, Constructive Conflict, High-Performing Teams, Open Debates, Free Exchange of Ideas, Combatting Misconceptions, Amy Edmondson, Navigating Conflict, Radical Candor, Collective Excellence, CEO Success

Dianna Fioravanti, the trailblazing president of Kuehne + Nagel Canada, joins us to unveil her transformative "REAL" leadership model—Resiliency, Empathy, Authenticity, and Legacy. As the first female President in her organization, Dianna shares her journey of breaking barriers, achieving gender parity on her executive team, and leveraging self-leadership in a post-COVID world. Get ready to be inspired as she details her strategies for flipping the switch from a fixed mindset to a proactive, growth-oriented approach, all while emphasizing the power of self-awareness and authenticity in effective leadership.During our conversation, Dianna opens up about the importance of resilience and leading with authenticity, especially during challenging times. She shares personal anecdotes about overcoming imposter syndrome and highlights the necessity of creating a safe environment where team members are encouraged to fail forward and learn quickly. Discover how Dianna's empowering perspective on embracing one's uniqueness and building a supportive, innovative culture has not only driven organizational success but also empowered other women to pursue leadership roles.Explore the critical role of emotional intelligence and personal connection as Dianna recounts her experiences fostering a positive team culture through trust-building and storytelling. Her insights into embedding diversity, equity, and inclusion within organizational values offer a blueprint for transformational change. Plus, she delves into the future of leadership with AI, sharing how embracing change with optimism can unlock new potentials for growth and efficiency. Join us for an enlightening episode packed with practical advice and leadership wisdom that will leave you ready to lead with heart and hustle.What You’ll Learn- Strategies for flipping the switch from a fixed mindset to a growth-oriented approach.- Overcoming imposter syndrome.- Creating a safe environment for team members to "fail forward" and learn quickly.- Building a culture of trust, innovation, and emotional intelligence.- Why the best executives lead with empathy- Embracing AI and change for the future of leadership.Podcast Timestamps(00:00) – Keeping it R.E.A.L. – A Blueprint for Leadership Excellence(06:52) - Staying Resilient and Authentic as Leaders(17:40) - Building a Positive and Empowering Culture(30:22) - Fostering Connection(34:02) - Leading with Empathy(46:39) – The Power of Stories(51:20) - Navigating A.I. Transformation for Future LeadershipKEYWORDSPositive Leadership, Resilience, Empathy, Authenticity, Legacy, Gender Parity, Self-Leadership, Growth Mindset, Self-awareness, Psychological Safety, Fail Forward, Fostering Innovation, Emotional Intelligence, Creating Personal Connection, Building Trust, The Power of Storytelling, Diversity, Equity, Inclusion, Artificial Intelligence, Optimism, Navigating Change, Positivity, Gratitude, CEO Success

Explore the transformative power of effective listening and its crucial role in both personal and professional relationships. Discover key behaviors that mark great listeners, such as asking thoughtful questions and engaging actively. Delve into the difference between listening to understand versus waiting to respond. Learn practical techniques to enhance communication, including the art of timing and emotional intelligence. Uncover how empathy can bridge divides and foster stronger connections in our increasingly tech-driven world.

Join me for an engaging conversation with Siri Chilazi, a senior researcher at the Women in Public Policy Program at Harvard Kennedy School, as we explore the crucial topic of fairness in the workplace. Together, we discuss the thoughtful process behind the title of her bestselling book, Make Work Fair, which emphasizes actionable steps to align workplace dynamics with fairness. Siri's expertise as a behavioral scientist provides valuable insights into how organizations can align their practices with their values and aspirations, ensuring inclusivity and equality. Having had the privilege to meet Siri in person at a CEO Mastermind event I recently hosted at Harvard University, I can attest to the powerful impact of her insights on an audience.We unravel the complexities of meritocracy and fairness, diving into real-world examples where biases permeate hiring practices. Through audit studies, we uncover the disturbing reality that meritocracy often remains an ideal rather than a lived reality. Our conversation challenges these discrepancies, emphasizing the importance of clear dialogue and thoughtful intervention. We explore how small, behaviorally designed interventions, like a short video in a global firm, can significantly improve female and international representation, showcasing the power of targeted efforts in creating equitable opportunities.This episode also touches on the strategic use of data to evaluate and address biases in hiring, urging a culture of curiosity and continuous improvement. We emphasize the collective responsibility for Diversity, Equity, and Inclusion (DEI) and the need to recalibrate efforts to avoid unintended consequences. Discover how by harnessing diverse talents and perspectives, we can build inclusive workplace cultures where everyone feels they belong and can thrive.What You’ll Learn- The myths of meritocracy and the real biases affecting hiring practices.- Innovative, behaviourally-designed interventions for fostering inclusivity.- How grassroots initiatives can drive system-level change.- The critical role of data in evaluating biases and the importance of continuous improvement.- The need to recalibrate DEI efforts to avoid unintended consequencesPodcast Timestamps(00:00) - Make Work Fair: More Than A Title(15:27) - Fairness in Workplace Practices(30:06) - Meritocracy and Fairness in Organizations(38:45) - Igniting Change Through Bottom-Up Approaches(46:07) - Building Inclusive Workplace Cultures With DataKEYWORDSPositive Leadership, Focus on Fairness, Make Work Fair, Inclusive Environments, Meritocracy, Overcoming Biases, Improving Hiring Practices, Audit Studies, Diversity, Equity, Inclusion, Grassroots Initiatives, Driving Positive Organizational Change, Leveraging Data, Unintended Consequences, Data-Driven Decisions, CEO Success

Can you be likeable and a badass at the same time? Bestselling author and award-winning professor Alison Fragale answers this question with a resounding “Yes!” Join us in this engaging conversation as we uncover the scientific secrets of blending respect with approachability. Alison shares insights from her groundbreaking book, "Likeable Badass," where she combines her expertise in management consulting and organizational psychology to help individuals—especially women—master the art of influence and negotiation. Discover how you can leverage the science of status to enhance career success and life satisfaction.Get ready to explore the delicate dance between generosity and strategic career advancement. Learn to strategically navigate tasks and relationships, ensuring you build a supportive professional network well ahead of promotion time. Alison also delves into the fine line between being approachable and authoritative, offering tips on how first impressions can shape perceptions of status and how to avoid common pitfalls.Finally, we address the impact of imposter syndrome and gender biases, with powerful strategies for overcoming self-doubt and enhancing communication. Alison emphasizes authentic self-presentation and the role of mentors and allies in achieving leadership success. Whether you're just starting your career or aiming for the next level, our conversation offers actionable insights on building a genuine, influential professional identity without burning bridges or becoming a doormat. This episode is a must listen.What You’ll Learn- Navigating career paths with confidence and charisma- Strategies for balancing generosity with strategic relationships- Overcoming gender biases and mastering influence in the workplace- Practical advice for tackling imposter syndrome and promoting authentic communicationPodcast Timestamps(00:00) – What is a Likable Badass?(09:21) - Balancing Generosity and Strategic Relationships(14:38) - Navigating Status and Gender Bias(23:43) - Mastering the Art and Science of Communication(34:20) - Overcoming Imposter Syndrome(46:45) – The What and Why Power of “Other Promoters”KEYWORDSPositive Leadership, Likable Badass, Career Success, Personal Relationships, Managing Biases, Elevating Influence, Strategic Generosity, Fostering Meaningful Relationships, Beware Non-Promotable Work, Increasing Authority, The Power of First Impressions, Reciprocity Principle, Embracing Authenticity, Overcoming Imposter Syndrome, Navigating Self-Doubt, Personal Growth, Building Allies, CEO Success

Discover how harnessing past challenges can enhance your resilience and leadership skills. Dive into a transformative three-step reflection exercise designed to uncover your strengths and resources. Learn how this approach not only boosts your confidence but also inspires your team's resilience. The discussion emphasizes turning challenges into growth opportunities and the importance of shared learning. By engaging with your community and embracing reflection, you can face the future with courage and collaboration.

Paula Davis, a bestselling author and workplace stress expert, unveils the secrets to thriving in high-pressure environments. Her journey from the courtroom to applied positive psychology brings unique insights into fostering resilience and well-being at work. Paula's latest book, "Lead Well: Five Mindsets to Engage, Retain and Inspire Your Team," serves as a toolkit for leaders striving to combat stress and disengagement.We explore the delicate balance between workplace wellness and overall well-being, dissecting how leadership and team dynamics hold sway over employees' happiness, stress levels, and purpose. It's not just about offering yoga classes or healthy lunches; it's about cultivating an environment where growth and resilience can flourish.By challenging teams with opportunities for mastery, leaders can ignite a spark of ongoing learning and professional development. Paula shares practical strategies for fostering this growth, encouraging leaders to align personal and professional aspirations with team goals.Building intentional relationships takes the spotlight as we discuss methods to cultivate a sense of community within teams. From "Seinfeld meetings"—those unstructured, agenda-free gatherings—to shared meals that bring teams closer together, we emphasize the importance of trust and rapport. This episode is filled with actionable insights for leaders to inspire their teams and create a thriving workplace culture.What You’ll Learn- Discover the innovative concept of "sticky recognition" andhow it can transform team motivation.- Understand the delicate balance between workplace wellness and overall well-being.- Learn how leaders can challenge teams for growth and resilience through focusing on mastery.- Explore methods to build intentional relationships and cultivate a sense of community within teams.- The importance of mental agility in today's AI-driven world.Podcast Timestamps(00:00) – An Introduction to the 5 Mindsets(08:31) – The Science and Practice of Employee Recognition(17:18) – Wellness Versus Well-Being? Where Organizations Can Miss the Mark(25:10) – Leadership Lessons from Seinfeld (28:58) – The ABCs of a Culture of Flourishing(33:08) – The Importance of Leadership Buy-In(48:26) – Managing Stress and Enhancing Mental AgilityKEYWORDSPositive Leadership, Workplace Stress, Resilience, Well-being, Team Dynamics, Burnout, Positive Psychology, Employee Recognition, Increasing Motivation, Team Engagement, Organizational Culture, EstablishingCommunity, Mental Agility, Human-Centered Skills, CEO Success

Jeff Wetzler, co-CEO of Transcend and former Chief Learning Officer at Teach for America, shares his insights on harnessing the power of inquiry to unlock human potential. He emphasizes how effective questioning fosters collaboration and innovation within teams. Wetzler discusses strategies for creating psychological safety, encouraging open dialogue, and exploring unspoken communication. The conversation highlights the role of curiosity in leadership and the transformative effects of open-ended questions, offering practical tips for cultivating a culture of inquiry.

In my latest solo episode for the Do Good to Lead Well podcast, and inspired by my own vacation, I explore the transformative power of taking time off. Evidence tells us that vacations provide us with numerous benefits, including igniting our creativity, enhancing your job performance, and even lowering the risk of heart problems. We'll also discuss why so many of us, despite knowing these benefits, let our vacation days go unused, contributing to stress and burnout.We’ll tackle the mental barriers that hold us back from enjoying well-deserved breaks and challenge the myths around ambition and indispensability. Reflect on your own beliefs about taking time off and learn practical strategies to overcome these hurdles. From effective delegation to embracing the natural fear of disconnecting, I’ll offer actionable advice on maximizing your vacation. By fullyembracing your time away, you can return to work not only recharged but with a fresh perspective to excel. Prioritize your well-being and professional growth by making vacations an integral part of your life strategy.What You’ll Learn- How taking small breaks can supercharge creativity.- Rest provides rocket fuel for your job performance.- Secrets to overcoming mental barriers related to taking vacation.- Strategies to unlock the full benefits of a vacation.- The importance of prioritizing rest for personal and professional growth.Podcast Timestamps(00:00) – The Science Behind the Importance of Taking Vacations(07:42) – Not All Vacations Are Created Equal – How to Maximize the Benefits of Your VacationKEYWORDSVacation, Rejuvenating, Managing the Fear of Disconnecting, Enhancing Well-being, Avoiding Burnout, Mental Blocks, Self-limiting Beliefs, Effective Delegation, The Power of disconnecting, Take Your Holidays, CEO Success

On this week’s episode of Do Good to Lead Well, I speak with Jay-Ann Gilfoy, CEO of Meridian Credit Union, to discuss the critical qualities of effective leadership in today's ever-changing world. Listen in as Jay-Ann shares her insights on the importance of agility, transparency, and curiosity. She emphasizes the role of empathy as a foundation for understanding diverse perspectives and making informed decisions. Jay-Ann also explores how fostering an abundance mindset within organizations can create opportunities and drive growth, offering valuable strategies for building positive cultures.Our conversation continues with an exploration of fostering trust within organizations. The discussion highlights the significance of transparency, active listening, and creating spaces for honest feedback, especially during challenging times. Discover how these practices led Meridian Credit Union to be recognized by Forbes as one of Canada’s Best Employers.We also explore the role of self-care in leadership and how to maintain resilience in the face of life's challenges. Discover the importance of focusing on controllable aspects, maintaining a healthy lifestyle, and employing strategies like the "24-hour rule" to manage emotional reactions. Jay-Ann shares her insights on the integration of AI in leadership, encouraging curiosity and proactive engagement with new technologies to enhance productivity and decision-making.Tune in for another inspiring and insightful episode from anaward-winning CEO.What You’ll Learn- How to build trust within organizations.- Strategies for fostering resilience.- The power of abundance thinking.- Approaches to creating an inclusive organizational culture.- The importance of leadership qualities like empathy and agility.- The role of transparency in effective leadership.- Strategies for integrating AI and technology in the workplace to maximize innovation and growth.Podcast Timestamps(00:00) – The Key Qualities of Effective Leaders(10:28) - Fostering Trust in Organizations(23:14) – The Power of Self-Care(27:30) - Creating a Culture of Belonging(33:00) - Building Resilient Organizations(47:56) - Embracing A.I. in LeadershipKEYWORDSPositive Leadership, Agility, Abundance Thinking, The Power of Transparency, Empathy, Fostering Trust, Creating Belonging, Organizational Culture, Credit Unions, Positive Culture, Active Listening, Self-Care, Resilience, A.I. Leadership, Employee Resource Groups, OrganizationalLearning, Adapting to Technology, Future of Work, CEO Success