Do Good To Lead Well with Craig Dowden

Join us for an enlightening discussion as we explore the intersection of hospitality and leadership with our latest guest, Taylor Scott. Taylor, an accomplished author, keynote speaker, and leadership development consultant, shares insights from his rich career spanning Disney Parks and Resorts, Gaylord Hotels, and Las Vegas landmarks like Wynn and the Cosmopolitan. He reveals the inspiration behind his latest book, "Give Hospitality," a Hawaiian-themed fable that draws on real-life experiences and relationships with influential leaders. Listen in as we discuss the art of storytelling and its power to convey essential leadership principles, while Taylor highlights the role of mentors and personal connections in shaping his narrative.Discover the transformative essence of hospitality in leadership as we reflect on its role in creating welcoming and inclusive environments. Inspired by a memorable pre-opening speech at Gaylord Palms Resort, we explore how the spirit of hospitality can bridge divides in both personal and professional settings. This conversation emphasizes the importance of generosity, kindness, and the spirit of Aloha in fostering meaningful relationships and driving performance. Taylor shares personal anecdotes that illustrate the impact of empathy and authenticity in leadership, revealing how these qualities build trust and foster a culture of connection.We also touch on the importance of intentional leadership and organizational transformation, as Taylor shares his journey from Walt Disney World to the bustling scene of Las Vegas. He emphasizes the significance of gratitude and intentionality in overcoming challenges and achieving desired outcomes. In addition, we discuss the dual aspects of giving and receiving hospitality through effective feedback, underscoring the importance of dialogue and constructive conversations. Finally, we highlight the role of personal and organizational values in creating a culture of hospitality, offering practical exercises and metrics to measure success. Join us for an engaging and thought-provoking conversation that promises to inspire and inform.Key Takeaways– Hospitality is the ability to make people feel welcome, comfortable, and important, a core competency of transformational leadership that applies across all industries – Emotional connection drives behavioral change; Jonathan Haidt's "rider and elephant" metaphor shows how emotion (the elephant) provides the energy while logic (the rider) provides direction– Consistency in leadership behavior, not initial perfection, builds trust and credibility; keep showing up authentically even when facing initial skepticism – Remote leadership is possible when leaders commit to three non-negotiables: one-on-one meetings, team meetings, and strategic digital communicationChapters02:21 Guest Introduction: Taylor Scott's Background and 20-Year Hospitality Career03:54 The Inspiration Behind Give Hospitality: Hawaiian Theme and Fable Format05:25 The Story of Kauele Resort: Character Development and Core Values12:31 The GIVE Framework: Hospitality Rooted in the Spirit of Aloha14:21 Business Results and Hospitality: The Inseparable Connection Between Relationships and Performance18:33 Empathy as a Learnable Skill: Building Authentic Connection in Stressful Times21:01 Consistency in Leadership: Why Daily Behaviors Build Trust More Than Words27:33 Intentional Leadership: Vision, Mission, and Values as Accountability Anchors45:50 Leading with Hospitality in Remote and Hybrid EnvironmentsConnect with Craig Dowden and the Do Good to Lead Well PodcastWebsite: https://www.craigdowden.comGuest Contact InformationTaylor Scott: Founder Hospitality, LLCWebsite: https://www.leadwithhospitality.comLinkedIn: https://www.linkedin.com/in/tscott1502/Email: info@leadwithhospitality.comBooks:- Give Hospitality- Lead with Hospitality- Ball Games to Boardrooms

What if your team could achieve unprecedented levels of performance and accountability? Unravel the secrets of transformational leadership in our discussion with Keith Ferrazzi, a trailblazing executive team coach and New York Times bestselling author. Keith's latest book, "Never Lead Alone: 10 Shifts from Leadership to Teamship," draws from over two decades of research and thousands of team assessments, revealing strategies that have revolutionized giants like General Motors and are now shaping AI-driven transformations.Ever wondered how to turn conflict into a catalyst for creativity? Keith shares his insights on transforming organizational culture through strategic stress testing. By pioneering the use of small breakout rooms, teams can cultivate psychological safety and facilitate candid feedback. This shift from conflict avoidance to a culture of candor is not just theoretical, learn how it is being applied to achieve significant improvements in team dynamics. We delve into practical shifts and the establishment of a new social contract within teams, underscoring the potential for innovation and resilience in the face of challenges.During challenging times, how do teams not just survive, but thrive? We spotlight the resilience-building practices that Keith champions, like energy checks and gratitude circles, which have fortified teams during the pandemic. Learn from the success stories of high-performing teams, such as those at Elf Beauty, who leverage modern collaboration techniques for faster product development and competitive pricing. Keith's philosophy of "never lead alone" resonates throughout, advocating for a culture where gratitude and collective success are at the forefront. Engage with us as we embrace passion-fueled leadership and the transformative potential of team dynamics.What You’ll Learn- The Power of Co-Elevation.- Strategies for transforming team dynamics.- Building unshakeable team resilience.- Intentional leadership and collaboration in hybrid work.- Peer coaching and open 360 feedback.- Embracing gratitude and collective success to revolutionize organizational culturePodcast Timestamps(00:00) - Leadership Strategies for High Performing Teams(09:58) - Transforming Organizational Culture Through Stress Testing(16:33) - Rewriting the Social Contract(29:39) - Building Team Resilience and Culture(45:36) - Leadership as a Core PassionKEYWORDSPositive Leadership, Team Dynamics, Co-elevation, High Performance, Accountability, Stress Testing, Organizational Culture, Conflict Avoidance, Candid Feedback, Social Contract, Resilience, Creativity, Energy Checks, Gratitude Circles, Modern Collaboration, Positive Focus, Collective Success, Passion, Engagement, CEO Success

“Great leadership starts with great self-leadership” is a mantra that lies at the heart of the Do Good to Lead Well podcast. This is why I am thrilled to share this episode, where I welcome Margaret C. Andrews, a seasoned executive and leadership expert, who shares the intriguing backstory behind her book, Manage Yourself to Lead Others, which was inspired by a pivotal moment when she was told she lacked self-awareness. This experience led her to explore the vital connection between understanding oneself and effective, sustainable leadership.Listen in as we guide you through an enlightening exercise to reflect on the traits of your best boss, revealing that a remarkable 85% of these qualities fall under the realm of soft skills or emotional intelligence. Margaret and I address a listener's question on self-awareness, offering methods like 360-degree feedback to gain a clearer understanding of one's impact. The episode continues to explore the challenges of addressing self-awareness and providing constructive feedback, using the SBI (Situation, Behavior, Impact) model to enhance clarity and constructiveness. Our discussion invites you to reconsider what truly makes a great leader and the critical role of empathy and effective communication in leadership.Enhancing team dynamics is also a focal point of our conversation, with insights into creating personal user manuals and team charters to foster effective teamwork. Margaret shares strategies for transitioning from a subject matter expert to leading a team, emphasizing the importance of intentional leadership. We explore managing up with a boss who lacks self-awareness, highlighting self-care and mental health as crucial components of professional success. As we conclude, we underscore the importance of self-awareness in how we perceive our intentions versus how others feel our impacts, advocating for a mindful approach to leadership that balances transparency and resilience.What You’ll Learn- The power and importance of self-awareness in effective leadership.- How to enhance emotional intelligence for better team dynamics.- Leveraging 360-feedback for professional development.- Techniques for delivering impactful and constructive feedback.- Ways to align intentions with actions to foster trust within a team.- Methods to build resilience in personal and professional settings.Podcast Timestamps(00:00) – Manage Yourself to Lead Others(09:48) – Soft Skills Are the Heart of Great Leadership(16:55) – Navigating Feedback Conversations to Build Self-Awareness(25:04) – Managing Up(38:37) – Share Your User Manual(42:22) – The Power of Team Charters(47:15) – Vulnerability and Building Resilience(56:16) – Intentions Versus Impacts KEYWORDSPositive Leadership, Self-Awareness, Emotional Intelligence, Team Dynamics, Feedback, Personal Growth, Communication, Resilience, Soft Skills, Mental Health, Vulnerability, Transparency, Leading with Intention, Fostering Collaboration, User Manuals, Team Charters, CEO Success

Is empathy truly a superpower in leadership, or does its endless demand threaten to drain the very leaders we rely on? Join me for this month’s solo episode, as I explore the answer to this important question. As leaders are constantly called upon to exercise empathy, their reserves can run dry, leading to avoidance of hard conversations and emotional exhaustion. Together, we will confront these challenges, recognizing and normalizing our emotional limits while sharing practical strategies to safeguard our empathy reserves.This episode invites you to reflect on the multifaceted nature of empathy and its powerful role in both our personal and professional lives. We highlight the importance of maintaining empathy in a sustainable way, ensuring leaders can continue to show up with care and accountability. By prioritizing our own well-being, we also model healthy emotional boundaries for those we lead. Tune in to examine how balancing empathy with strategic foresight and ethical clarity can drive success for individuals and organizations alike.What You’ll Learn- Dynamic strategies to conquer empathy fatigue- Techniques to seamlessly balance emotional labor with strategic thinking- How to establish robust boundaries- Ways to achieve lasting emotional resilienceKEYWORDSPositive Leadership, Empathy, Empathy Fatigue, Strategic Thinking, Ethical Decision-Making, Executive Excellence, Setting Boundaries, Compassion Fatigue, Emotional Labor, Emotional Resilience, Sustainable Empathy, CEO Success

Join us for an enlightening exploration of purpose-driven leadership as we welcome Andrew Lo, President and CEO of Embark, to the Do Good to Lead Well podcast. Discover how Embark is transforming how families plan, save, and invest in their children's education through innovative initiatives like their new gifting program for Registered Education Savings Plans (RESPs). This program allows grandparents and others to contribute to a child's education fund during the holidays.Andrew also shares the intricacies of building a purpose-driven, collaborative environment. Discover how Embark measures success through customer satisfaction and trust, and how reinvesting their earnings into educational initiatives supports young entrepreneurs. Andrew's stories of experimentation, resilience, and mental well-being underscore the importance of nurturing a culture where innovation thrives and collective success is prioritized.As we explore the transformative journey of fostering a learning culture, Andrew shares strategies for encouraging lifelong learning and innovation within his organization. From participation in international conferences to hackathons, Embark promotes creativity and problem-solving across all levels. We also address the challenges of maintaining accountability while nurturing a positive organizational culture, emphasizing the importance of empowerment and open communication. With a focus on building resilience and mental well-being, this episode provides valuable insights for leaders navigating the complexities of the modern business landscape, especially in the AI era. Tune in for an inspiring conversation that highlights the human connection at the heart of leadership and innovation.What You’ll Learn- The heart of purpose-driven leadership- The secrets to collaboration- How to foster a learning culture- Empowering accountability and growth- Why you want to lead with consensus when defining organizational success- Building resilience and mental well-being- Leadership in the digital and AI eraPodcast Timestamps(00:00) - Purpose-Driven Leadership in Education(08:45) – The Qualities of Great Leaders(17:15) – The Secrets to Effective Collaboration(25:49) - Empowering Accountability for Organizational Growth(32:10) - Building Resilience and Mental Well-Being(38:49) – The Motivational Power of a Truly Shared Definition of Success(52:27) - Leadership in the AI EraKEYWORDSPositive Leadership, Leading with Purpose, Purpose-Driven Leadership, Innovation, Financial Literacy, Social Impact, Collaboration, Customer Satisfaction, Trust, Corporate Scorecard, Young Entrepreneurs, Learning Culture, Lifelong Learning, Hackathons, Curiosity, Accountability, Empowerment, Organizational Growth, Mental Well-Being, Resilience, Fear of Failure, Burnout, Hybrid Work Environments, Strategic Planning, AI Era, Soft Skills, Emotional Intelligence, Human Connection, CEO Success

Unlock the secrets to peak performance and human-centered leadership with Mark C. Crowley, a trailblazer in the field and bestselling author, as he joins the "Do Good to Lead Well" podcast. Discover how prioritizing employee well-being over conventional engagement metrics is transforming organizations globally. Mark's latest book, "The Power of Employee Well-Being," challenges the status quo by asking us to redefine what team flourishing really looks like while providing an evidence-rich and practical roadmap to make it happen.Our conversation begins by encouraging organizations to shift from outdated annual engagement surveys to the immediacy of pulse surveys, uncovering their impact on leadership accountability and organizational responsiveness. Mark also highlights the necessity of leadership commitment to move beyond performative measures, ensuring initiatives are authentic and impactful.As hybrid workspaces become the standard, we discuss the critical importance of fostering connection and a sense of belonging, regardless of physical location. From maintaining and deepening the quality of relationships through regular one-on-one meetings to using office time to build social ties, we explore strategies for hybrid success. Plus, with the rising influence of AI, we emphasize the need for transparency and empathy in workforce management, ensuring that technological advancements do not compromise our humanity. Join us in this enlightening episode full of actionable, scientifically supported insights and strategies for leaders committed to driving success by leveraging the power of employee.What You’ll Learn- The importance of prioritizing employee well-being in leadership.- How pulse surveys can provide valuable insights into employee satisfaction.- The vital role of leadership commitment in realizing the power of employee well-being.- Strategies for successfully managing hybrid workplaces.- The transformative impacts of AI on modern workplaces.- The role of authentic engagement in driving organizational success.Podcast Timestamps(00:00) – The Failure of Employee Engagement(09:27) - Transforming Organizations Through Pulse Surveys(16:40) - The Impact of Employee Well-Being(21:18) - Friendship and Belonging at Work (102 Seconds)(36:40) - Leading With Love in Leadership(44:24) - Creating Connection in Hybrid Workplaces(50:24) – Employee Well-Being in an AI WorldKEYWORDSPositive Leadership, Human Leadership, Employee Well-Being, Organizational Success, Engagement Surveys, Pulse Surveys, Workplace Happiness, Hybrid Workplaces, AI, Transparency, Leading with Empathy, Continuous Learning, Fostering Connection, Increasing A Sense of Belonging, Remote Work, Self-Leadership, CEO Success

Join us on this engaging episode of the Do Good to Lead Well podcast, where we explore the fascinating journey of Dr. Michael Nevarez, a highly respected psychiatrist and leadership coach. His insights, drawn from his work as the assistant director of the Harvard Study of Adult Development, underscore the importance of continuous personal and leadership growth, integrating scientific research into practical tools for leaders.Listen in as we explore the art of delivering effective feedback, a crucial skill for any leader. The conversation highlights the challenges leaders face in maintaining a delicate balance between fostering growth and preserving positive relationships. Discover the significance of providing feedback that is behaviorally anchored, utilizing specific and neutral information to avoid performance declines. Dr. Nevarez shares strategies like the "push" and "pull" phases, where clarity and curiosity play pivotal roles in understanding and addressing underlying issues. By focusing on clear communication and open dialogue, leaders can better navigate the intricacies of feedback, differentiating between problems such as time management and prioritization.The episode also unpacks techniques such as affect labeling and perspective checking, emphasizing the role of psychological safety in successful implementation. Discover how managing emotions in feedback conversations can avoid common pitfalls like fundamental attribution error, utilizing tools like contrast statements to reduce perceived threats and promote constructive dialogue. If you’re looking for actionable tools and scripts for creating meaningful, growth-oriented feedback conversations, this conversation is a must-listen.What You’ll Learn- The secrets of the art of feedback.- How to master the powerful STEP communication framework.- Ways to create environments of psychological safety.- Managing emotions in feedback conversations.- Balancing candor with impact.Podcast Timestamps(00:00) – The Art and Science of Leadership Development(08:16) – Navigating the “Push” and “Pull” of Feedback Conversations(23:21) – Watch Your STEP: A Powerful Framework for Effective Communication(40:33) - Managing Emotions in Feedback ConversationsKEYWORDSPositive Leadership, The Art of Meaningful Conversation, Leadership Development, Effective Feedback, Communication Framework, STEP, Psychological Safety, Behaviorally Anchored Feedback, Curiosity, Personal Growth, Fostering Accountability, Clear Expectations, Constructive Dialogue, CEO Success

What if midlife could be the most transformative period of your life? Join us in a compelling conversation with Chip Conley, renowned entrepreneur and bestselling author, who shares his transformative insights on embracing the midlife journey. Drawing from his pivotal experiences at Airbnb and his groundbreaking work with the Modern Elder Academy (MEA), we explore how Chip's latest book, "Learning to Love Midlife," challenges ageist stereotypes and redefines midlife as a time for renewal and growth.Redefining what it means to be a "modern elder," Chip shares his unique perspective on combining wisdom with curiosity. By reframing midlife as a "midlife chrysalis" rather than a crisis, he opens up new avenues for personal transformation and fulfillment. Drawing on insights from thought leaders like Becca Levy and Arthur Brooks, Chip and I discuss how emotional intelligence, social relationships, and spirituality are key areas for growth during this pivotal life stage.Finally, we journey through the concepts of generativity and life purpose as they evolve across life's stages. Drawing from spiritual and philosophical insights, we discuss how older generations can impart wisdom while embracing new purposes, and how younger generations can navigate the complexities of an AI-driven world. We delve into the importance of understanding one's life story and finding one's "ikigai," a harmonious blend of passion, proficiency, reward, and necessity. Let this conversation inspire you to see midlife not as a time of crisis but as a powerful opportunity for growth and discovery at any age.What You’ll Learn- Why midlife is not a crisis; it’s an opportunity.- How to embrace aging as an opportunity for personal growth- Harnessing the value of wisdom gained through life experiences- The importance of fostering meaningful friendships in midlife- Strategies for redefining one's purpose during midlife transitionsTake the Midlife Pathfinder Quiz: https://reportcard.meawisdom.com/pathfinder-quizPodcast Timestamps(00:00) – Learning to Love Midlife(13:09) – Midlife as a Chrysalis, Not Crisis(18:39) – What is a Modern Elder? Harnessing Our Wisdom and Life Experience(35:26) – The Power of Friendships(43:48) – Generativity and Purpose Across Different Stages of Life: Finding Your "Ikigai"KEYWORDSChip Conley, Positive Leadership, The Art of Meaningful Conversation, Curiosity, Learning to Love Midlife, Modern Elder, Challenging Ageist Stereotypes, Cultivating Wisdom, Embracing Transformation, Continuous Growth, Positive Mindset, Social Wellness, The Power of Friendship, Living with Purpose, Generativity, Creating our Life Story, Ikigai, Hero's Journey, Emotional Intelligence, Social Relationships, Spirituality, Longevity, Adaptability, Lifelong Learning, CEO Success

Join us for an enlightening conversation this week with Zorana Ivcevic Pringle, a senior research scientist at Yale University's Center for Emotional Intelligence, as she shatters the myth of creativity as a fixed trait. Her insights from "The Creativity Choice: The Science of Making Decisions to Turn Ideas into Action" guide us through redefining creativity as a choice, empowering us to intentionally cultivate it in all aspects of life. Whether you're an artist or a business professional, Zorana's wisdom will help you recognize and harness your creative potential.We explore the (often overwhelming) challenge of managing an abundance of ideas and the art of creative problem-solving. Learn practical strategies to overcome creative blocks, such as task switching and the innovative concepts of "problem finding" and "problem construction" that encourage redefining challenges for fresh solutions. Explore the vital role of psychological safety in fostering organizational creativity. We discuss how leaders can create an environment where diverse perspectives are welcomed, and emotions are seen as valuable datapoints for decision-making. Through this lens, creativity becomes a continuous series of choices, each an opportunity for originality and innovation. Zorana's insights offer a roadmap for choosing creativity at every turn, leading to more effective and innovative outcomes. Don't miss out on this opportunity to enhance your creative journey with the tools and techniques shared in this episode.What You’ll Learn- How to redefine creativity as a conscious choice- Strategies to ignite and enhance personal creativity- Techniques to manage and overcome idea overload- Ways to foster and spark innovation within organizations- The importance of psychological safety in the creative process- Insights into unlocking and realizing one's full creative potentialPodcast Timestamps(00:01) – Creativity is a Choice(15:14) – Navigating Ideas and Creative Problem Solving(31:16) – Unleashing Organizational Creativity(42:23) – Fostering Psychological Safety for Innovation(51:56) – Creativity as a Continuous ProcessKEYWORDSPositive Leadership, Creativity, Innovation, Generating Ideas, The Power of Problem-Finding, Social Connections, Overcoming Creative Blocks, Task Switching, Psychological Safety, Organizational Creativity, Inviting Diverse Perspectives, Emotions as Data, Improving Decision-Making, Continuous Learning, CEO Success

In this week’s episode of the Do Good to Lead Well podcast, I had the pleasure of speaking with Lindsay Dodd, the CEO of Cashco Financial, for an enlightening conversation about how to build an award-winning culture. He reveals how purpose and profitability can successfully coexist, emphasizing a people-first mindset that champions dignity, trust, and empowerment. His insights showcase how Cashco Financial has consistently earned recognition as one of Alberta’s best workplaces for five consecutive years. We explore leadership not as a set of inherent qualities, but as learned behaviors such as courage, confidence, empathy, and resilience, drawing from frameworks that advocate for modeling the way and inspiring a shared vision.Our discussion delves into the true meaning of authentic leadership, defining it as a consistent commitment to building trust by aligning our actions with our values and beliefs. Lindsay illustrates how genuine vulnerability, coupled with an openness to feedback and a commitment to inclusive workplaces, strengthens bonds and fosters collaboration. We explore practical strategies for navigating challenging peer interactions, stressing the importance of curiosity and addressing issues directly yet calmly. Additionally, Lindsay shares CashCo’s unique cultural practices, from hiring based on empathy to an “upside-down triangle” leadership model that prioritizes frontline staff, reinforcing values through daily core value stories.As we look to the future, the conversation addresses the complexities of leading in a polarized society and the rapid evolution of artificial intelligence. Lindsay offers advice on finding common ground amidst differing opinions and encourages leaders to engage with new technologies, learning and playing with them to discover new opportunities while managing risks. This episode offers practical wisdom for building successful, values-driven organizations and preparing for tomorrow’s challenges.What You’ll Learn- Leadership is a learned behavior- How authenticity builds trust- Go beyond superficial values. Identify operating values that show “how we do things around here”- Empathy drives performance and engagement- Hire for growth, always- Embrace AI with curiosityPodcast Timestamps(00:00) – Lessons in Leadership(07:02) – Authentic Leadership & Trust(12:38) – Vulnerability in Leadership(16:11) – Bringing Culture & Values to Life(20:28) – Leading in a Polarized World(25:38) – Operationalizing Core Values(35:35) – The Power of Empathy(40:29) – Leveraging Strengths, Building Teams(46:21) – Founder Advice: Hire Great People(49:21) – Navigating the AI Revolution(54:54) – Courageous Leadership: The Penguin PrincipleKEYWORDSPositive Leadership, Purpose-driven Leadership, Organizational Culture, Authentic Leadership, Building Trust, Employee Engagement, Core Values, Vulnerability in Leadership, Curiosity, Managing Conflict, Values Alignment, Future of Work, Artificial Intelligence, Empathy, Navigating Polarization, Adaptive Leadership, CEO Success