Helping Clients Make Decisions That DON'T Make (Financial) Sense: Kitces & Carl Ep 122
Oct 5, 2023
auto_awesome
Michael Kitces and client communication expert Carl Richards discuss guiding clients' non-sensible decisions, aligning values with capital, tragic cases of late financial help, navigating client permission and decision challenging, and the role of emotions in financial advice.
Advisors must give permission and guidance to clients to make decisions that align with their goals and desires, even if they may not appear financially optimal.
Advisors must discern when to give permission and when to provide guidance based on the client's circumstances, using professional judgment and an understanding of their values and aspirations.
Deep dives
Aligning Goals with Progress
Financial advisors have the important job of helping clients progress towards their goals, rather than simply maximizing their wealth. This involves navigating the uncertainties and trade-offs that come with making decisions that may not align with financial logic. Clients often have preferences and goals that go beyond pure wealth maximization, such as enjoying their money or pursuing personal passions. Advisors must give permission and guidance to clients to make these decisions, even if they may not appear financially optimal. By focusing on aligning a person's use of capital (money, energy, and attention) with what's most important to them, advisors can help clients pursue their goals and find fulfillment.
The Dance Between Permission and Guidance
Advisors find themselves in a nuanced position when clients seek advice that may not align with conventional financial wisdom. Sometimes, clients are looking for permission to make decisions that don't add up on a spreadsheet, such as taking a sabbatical or pursuing a passion project. Other times, they want advisors to help talk them out of seemingly irrational choices. Advisors must discern when to give permission and when to provide guidance based on the client's circumstances. While spreadsheet analysis can inform the decision-making process, the line between permission and guidance ultimately involves professional judgment and an understanding of the client's values and aspirations.
Balancing Emotions and Numbers
Clients often bring emotions to financial decisions, complicating the role of advisors. Feelings don't fit neatly into spreadsheets, making it challenging to incorporate them into financial plans. However, acknowledging and understanding the emotional aspects of decision-making is crucial. Advisors must align a person's financial choices with their values and aspirations, even if the optimal path may not be purely financial. While numbers help inform the decision-making process, professional judgment, empathy, and a deep understanding of clients' goals and desires play a significant role in providing guidance and support.
The Art of Financial Planning
Financial planning is not a purely quantitative process. While spreadsheets and analysis are vital tools, they only provide part of the picture. The art of financial planning lies in navigating the uncertainties and emotions that come with making life choices that don't always align with financial logic or maximization. Advisors have the unique opportunity to help clients explore the gaps between their desires and their current path, while also considering the potential trade-offs. This requires a blend of professional judgment, empathy, and courage to guide clients towards decisions that align with their values and bring fulfillment.
In our 122nd episode of Kitces & Carl, Michael Kitces and client communication expert Carl Richards discuss how to guide client decisions that aren't about wealth maximization.