Scrum Master Toolbox Podcast: Agile storytelling from the trenches

Tackling Resistance to Change with Effective Communication, A Scrum Master’s Guide | Dominika Bula

Oct 9, 2024

In this enlightening discussion, Agile Coach Dominika Bula shares her expertise in overcoming resistance to change. With experience at SAP Signavio, Oracle, and Red Hat, she emphasizes the importance of effective communication and collaboration in managing organizational transitions. Dominika advises on starting with a discovery process and involving team leads to address emotional objections. She tackles the pitfalls of focusing solely on tasks instead of desired outcomes, providing valuable insights for both agile leaders and teams.

16:20

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Episode guests

Dominika Bula

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Episode notes

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Quick takeaways

Effective change processes begin with understanding current workflows to foster transparency and facilitate unified collaboration among teams.

Addressing emotional objections through open dialogue and building relationships with influential team members can mitigate resistance and promote ownership of change initiatives.

Deep dives

Navigating Change in Organizations

Implementing effective change processes in organizations requires a structured approach that begins with understanding the current workflows. Engaging with various teams to discover how they operate lays the foundation for identifying improvements. This initial discovery phase is crucial for mapping existing processes and aligning them with desired outcomes, which fosters better transparency and decision-making. By acknowledging the different ways teams use tools, leaders can gain insights into achieving unified workflows that enhance collaboration and efficiency.

Intro

5min

Navigating Change Through Collaborative Communication

5min

Navigating Team Dynamics and Fostering Collaboration

2min

Overview of Upcoming Agile Online Summit 2024

4min

Dominika Bula: Tackling Resistance to Change with Effective Communication, A Scrum Master’s Guide

Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes.

In this episode, Dominika discusses the challenges of harmonizing tools across different teams within a project. As more teams join the project, the inconsistencies in tool usage become apparent. Dominika emphasizes starting with a discovery process to understand the current situation before proposing options for change. She shares tips on effective communication strategies, the importance of involving team leads, and how to tackle emotional objections to change. She also warns against focusing on tasks rather than end-state outcomes when defining goals for change.

Self-reflection Question: How do you communicate changes in your teams, and are you focusing on outcomes or just tasks? Leave your answer in the comments, let’s get this conversation started!

About Dominika Bula Dominika is an Agile Coach at SAP Signavio with a strong background in agile practices from her experiences at Oracle and Red Hat. She is passionate about Kanban and firmly believes that Agile and DevOps are the perfect combination. As a facilitator for the Women in Agile mentorship program, Dominika is dedicated to supporting and nurturing the next generation of agile leaders. You can link with Dominika Bula on LinkedIn.

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