Hi all - this is a free series where I critique anonymized resumes that were submitted to me. If you love the work I do, please consider becoming a paid subscriber to this newsletter. It helps me continue what I do and putting this kind of work out into the community.
Check out part two here.
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Formulas:
* [Verb] + [what you did] + [quantifier] which resulted in + [measurable or strategic impact]
Example: Ran 4 onboarding interviews with new clients, which resulted in redesigned setup steps and a 25% drop in support tickets.
* [Verb] + [insight you generated] + by [method], leading to + [decision/outcome]
Example: Uncovered usability issues by synthesizing 12 support calls, leading to a streamlined payment flow.
* [Verb] + [collaboration/project] + across [team/org], resulting in + [alignment/change]
Example: Facilitated quarterly review across Product and Ops, resulting in better prioritization and fewer miscommunications.
* [Verb] + [process/tool/project you led or improved] + [how many/who/what] which resulted in + [business/user impact]
Example: Improved onboarding workflow used by 3 teams, which resulted in a 25% reduction in support queries.
* [Verb] + [insight or decision you contributed to] + by [action taken] + leading to + [impact on project/team/metric]
Example: Informed product roadmap by synthesizing 30 customer interviews, leading to launch of 2 new features.
* [Verb] + [communication or output you created] + that influenced + [stakeholders/team] + to [do what]
Example: Created user insight brief that influenced PMs to prioritize accessibility fixes.
* [Verb] + [collaboration you facilitated] + across [teams/functions] + to [goal], resulting in + [change or outcome]
Example: Facilitated weekly cross-functional syncs across Design and Ops to align on support triage, resulting in 30% faster escalation resolution.
* [Verb] + [project or task] + within [timeline or budget], resulting in + [measurable business or user value]
Example: Delivered usability testing project within 2 weeks, resulting in simplified checkout flow and 15% conversion uplift.
* [Verb] + [problem you solved] + by [how you solved it],which [impact/result]
Example: Resolved data duplication issue by implementing a shared tracking template, which reduced manual rework by 80%.
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The User Research Strategist: UXR | Impact | Career