228 - Zane Kerby, Pres & CEO at ASTA - American Society of Travel Advisors;

Mar 6, 2024

This week, the podcast delves into aviation safety improvements, American Airlines' policy changes, and the evolution of the travel advisor role. They discuss new Brisbane flights, challenges faced by travel agencies, and the importance of personalized service in the industry. The episode also explores airline pricing strategies, flight attendant perceptions, and solutions for efficient boarding and overhead bin usage.

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Introduction

00:00 • 2min

Aviation Safety and Customer Loyalty

01:51 • 11min

Evolution of Travel Advisers and Name Change to Reflect Client Focus

12:57 • 4min

The Impact of American Airlines' Policy on Travel Agencies

17:17 • 15min

Navigating Airline Pricing Strategies and Regulatory Scrutiny

32:11 • 4min

Exploring the Evolving Role and Perception of Flight Attendants

36:29 • 4min

Efficiency in Boarding and Overhead Bins on Aircraft Discussed

40:48 • 4min