228 - Zane Kerby, Pres & CEO at ASTA - American Society of Travel Advisors;
Mar 6, 2024
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This week, the podcast delves into aviation safety improvements, American Airlines' policy changes, and the evolution of the travel advisor role. They discuss new Brisbane flights, challenges faced by travel agencies, and the importance of personalized service in the industry. The episode also explores airline pricing strategies, flight attendant perceptions, and solutions for efficient boarding and overhead bin usage.
Last year marked the safest year in aviation history with no fatal accidents showcasing industry-wide safety advancements.
Boeing faces criticism for inadequate safety culture, stressing the necessity of prioritizing safety over profits.
Deep dives
Safety Achievements in Aviation
The International Air Transport Association reported that last year was the safest year in aviation history with no fatal accidents on passenger jets in over 37 million flights. This demonstrates continuous efforts to enhance safety through technology improvements, training enhancements, transparency, and learning from mistakes.
FAA's Assessment of Boeing's Safety Culture
The Federal Aviation Administration issued a report criticizing Boeing's safety culture as inadequate and confusing. Boeing was given 90 days to address quality control issues. This scrutiny emphasizes the importance of prioritizing safety over profits and highlights the need for ongoing safety improvements in the aviation industry.
American Airlines' Changes to Same-Day Standby Policy
American Airlines quietly altered its same-day standby policy, restricting earlier flight access to elite members and partner program participants. The revised rules aim to encourage enrollment in their frequent flyer program and incentivize customers to adhere to new guidelines.
Impact of American Airlines' Direct Booking Incentives
American Airlines' decision to withhold frequent flyer miles for tickets booked through non-preferred agencies is seen as a strategy to steer bookings to direct channels. This move challenges traditional distribution methods and prompts considerations on consumer behavior, industry dynamics, and the balance between direct booking incentives and customer satisfaction.
This week: Zane Kerby, President & CEO at ASTA - American Society of Travel Advisors; 2023 numbers show safest year in aviation; Boeing supervision; AA same-day standby changes; What's with all the new Brisbane flights? Catherine & Richard Dotson remain at SAV; Listener Q: Overhead bin utilization, and a Flight Attendant asks how management really views F/As.
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