

228 - Zane Kerby, Pres & CEO at ASTA - American Society of Travel Advisors;
Mar 6, 2024
This week, the podcast delves into aviation safety improvements, American Airlines' policy changes, and the evolution of the travel advisor role. They discuss new Brisbane flights, challenges faced by travel agencies, and the importance of personalized service in the industry. The episode also explores airline pricing strategies, flight attendant perceptions, and solutions for efficient boarding and overhead bin usage.
Chapters
Transcript
Episode notes
1 2 3 4 5 6 7
Introduction
00:00 • 2min
Aviation Safety and Customer Loyalty
01:51 • 11min
Evolution of Travel Advisers and Name Change to Reflect Client Focus
12:57 • 4min
The Impact of American Airlines' Policy on Travel Agencies
17:17 • 15min
Navigating Airline Pricing Strategies and Regulatory Scrutiny
32:11 • 4min
Exploring the Evolving Role and Perception of Flight Attendants
36:29 • 4min
Efficiency in Boarding and Overhead Bins on Aircraft Discussed
40:48 • 4min