When Patients Won't Stop Texting You About The Small Stuff (In Concierge Medicine)

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Today, we're discussing why it's crucial to routinely revisit your Communication Policy with a trusted professional or a competent attorney with knowledge of this space.

But first, let me say this to the Physician who needs to hear it:

1. A well-written, often updated, and routinely revised Communication Policy is a form of self-care. Not only is it for the Physicians' mental and emotional health, but it's also for the Patients' benefit.
2. A well-written, often updated, and routinely revised Communication Policy helps maintain a healthy work-life balance, gives structure to your responses, and is critical to a successful marriage! In concierge medicine, a good communication policy and a secure messaging platform should free Physicians up to do what they do best. These two things working together should give you, your Practice and your Patients the freedom to respond to messages at their convenience, address questions promptly, and automatically document interactions in the patient's EMR. Don't look at them as a way to restrict communication. That's what the rest of healthcare attempts to do. You're different, and that's okay.  
3. A well-written, often updated, and routinely revised Communication Policy is a set of personal rules that become a matter of professional conscience. Remember, "... it's no longer about being the best Doctor in the world anymore, it's about being the best Doctor FOR the world, FOR your Patients, and FOR your local community."
4. A well-written, often updated, and routinely revised Communication Policy can help you avoid regrets that might otherwise occur.
5. A well-written, often updated, and routinely revised Communication Policy is a choice you make for yourself and will impact you and those closest to you.

 

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