1,838 - How to Raise the Bar in Multifamily: Elevating Every Experience

How to Raise the Bar in Multifamily: Elevating Every Experience What does it take to elevate every aspect of your business—your team, customers, and partners? Let’s break down a strategy to raise the bar and create unforgettable experiences. In today’s Multifam Collective episode, we dive into the art of raising the bar in your multifamily business. Inspired by Airbnb’s Brian Chesky, we explore how to continuously elevate the experience for your team members, customers, investors, and supplier partners. Chesky’s annual "Level 10" exercise pushes his team to think beyond the norm, and we’ll show you how to apply this same concept to multifamily. From envisioning the best possible customer service to creating standout employee experiences, we discuss how to push the boundaries with a scale that doesn’t stop at 10—it reaches for 11. This process is all about turning bold ideas into actionable plans that enhance every interaction within your organization. If you’re ready to raise the bar in your business, hit that like button and subscribe! Let us know in the comments what your version of a “Level 11” experience looks like in multifamily.