UCStatus Podcast Episode 61: Microsoft Places and some of the latest Teams and Teams Rooms news
Jul 19, 2024
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Voice expert Mark Vale and tech enthusiast Shawn Harry discuss the latest Microsoft Places features, Dynamics 365 contact center integration, new Teams Rooms updates, and configurability enhancements in Teams. They also dive into breakout rooms in education, Microsoft's ecosystem management, and trade-offs in security and functionality for MTR on Android.
Teams Places streamlines room bookings and coordination in physical workspaces within the Teams mobile app.
Microsoft Dynamics 365 Contact Center integrates with Teams, offering seamless contact center experience with CRM compatibility.
Contact centers in Teams respond to market demands, prioritizing unified solutions and improved communication management.
Deep dives
Teams Places: Enhancing Workplace Organization
Teams Places is introduced as a way to organize your physical workspaces within the Teams mobile app. It allows users to specify their location within the office, facilitating better coordination with colleagues and room bookings. The feature suggests available meeting spaces based on your intended location, streamlining the process of finding appropriate rooms for various activities.
Microsoft Dynamics 365 Contact Center Solution
Microsoft introduces the Dynamics 365 Contact Center solution, leveraging ACS in the backend and integrating with Teams. This solution replaces third-party contact centers and provides compatibility with Dynamics 365 and other CRMs. With connectors available for various CRM systems, users can enjoy a seamless contact center experience, incorporating features like contact center agent logs and real-time stats.
Implications of Contact Centers in Microsoft Teams
The emergence of contact centers in Microsoft Teams is highlighted as a response to market demands. The feature aims to streamline communications and provide a consolidated platform for users. On a broader scale, this move aligns with customer preferences for unified solutions and minimal vendor dependencies for communication needs.
Advantages of the Teams Context Center Lite
The launch of Context Center Lite within Microsoft Teams emphasizes a more streamlined approach to managing communication channels. Aimed at simplifying the management of cues and enhancing user experiences, this feature caters to users' preferences and offers an upgraded functionality compared to previous solutions.
Benefits of Progressive Web App for Windows and Mac
The introduction of a Progressive Web App for Windows and Mac offers users a flexible and user-friendly experience. The app enables easier access to essential features and functionalities, promoting a seamless transition between different platforms. This advancement reflects modern trends in app development and accessibility.
Welcome to Episode 61 of the UCStatus Podcast. This episode features me (@randychapman), Mark Vale (@markvale83) and Shawn Harry (@shawnharry).
This week we started where we left off last time with Microsoft Places. Plus I put together a list of stuff from the Message Centre. Very good discussion I think. And a lot of voice stuff for Mark.
Here’s the list
Microsoft Places
Dynamics 365 contact centre
The new Queues app for Microsoft Teams is now generally available
Custom backgrounds on MTRoA and Teams Panel
Ultrasonic proximity join
New policy to disable in product messages such as what’s new
Automatic location detection for bookable desks
New Progressive Web App available for Windows and Mac
People app on Teams phones
Private lines on Teams phones
Explicit consent for recording on Teams phones
Call my phone for Teams Phone Mobile (TPM)
New administrative units (AUs) for Teams administration
Multiple camera view for Teams Rooms on Windows
Roster grouping for in-room participants through Proximity Join for Teams Rooms on Windows
Video tile re-sizing based on people count for Teams Rooms on Windows
Microsoft Teams Rooms on Windows can be a Breakout Room participant
Ability to rename General channel
Thanks for listening! Catch you next time.
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