Microsoft's New Places Feature and Dynamics 365 Contact Center
Discussion on Microsoft's new Places feature for booking desks and rooms in the workplace, currently in preview and requiring PowerShell configurations. The chapter also explores Dynamics 365 Contact Center's integration with Teams, its evolution, pricing, and challenges in consolidating communication tools. Additionally, the integration of contact centers with Microsoft Teams, challenges in call transfers, and reflections on vendor partnerships for a seamless experience are highlighted.
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Hello Readers, I hope you’re well.
Welcome to Episode 61 of the UCStatus Podcast. This episode features me (@randychapman), Mark Vale (@markvale83) and Shawn Harry (@shawnharry).
This week we started where we left off last time with Microsoft Places. Plus I put together a list of stuff from the Message Centre. Very good discussion I think. And a lot of voice stuff for Mark.
Here’s the list
Microsoft Places
Dynamics 365 contact centre
The new Queues app for Microsoft Teams is now generally available
Custom backgrounds on MTRoA and Teams Panel
Ultrasonic proximity join
New policy to disable in product messages such as what’s new
Automatic location detection for bookable desks
New Progressive Web App available for Windows and Mac
People app on Teams phones
Private lines on Teams phones
Explicit consent for recording on Teams phones
Call my phone for Teams Phone Mobile (TPM)
New administrative units (AUs) for Teams administration
Multiple camera view for Teams Rooms on Windows
Roster grouping for in-room participants through Proximity Join for Teams Rooms on Windows
Video tile re-sizing based on people count for Teams Rooms on Windows
Microsoft Teams Rooms on Windows can be a Breakout Room participant
Ability to rename General channel
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