CSM Practice - The Customer Success Podcast Four Key CSM Role Profiles you want to hire for!
In this podcast episode, Guy Galon, provides valuable insights for those building their customer success team. He introduces the ๐๐ฎ๐ฅ๐ญ๐ข-๐๐๐๐๐ญ๐๐ ๐๐๐ model, which outlines essential skills that CSMs should possess, such as:
- solid customer-facing experience
- Proactiveness
- effective communication skills
- empathy
- and the desire to make customers successful.
Additionally, he identifies four CSM profiles based on experience and characteristics required for his team:
- The "๐๐ซ๐จ๐ฃ๐๐๐ญ ๐๐๐ง๐๐ ๐๐ซ,"
- The "๐๐๐ญ๐ ๐๐ง๐๐ฅ๐ฒ๐ญ๐ข๐๐ฌ"
- The "๐๐จ๐ฆ๐๐ข๐ง ๐๐ฑ๐ฉ๐๐ซ๐ญ/๐๐ซ๐ฎ๐ฌ๐ญ๐๐ ๐๐๐ฏ๐ข๐ฌ๐จ๐ซ," and
- The "๐๐๐ ๐จ๐ญ๐ข๐๐ญ๐จ๐ซ"
By listening to this episode, you will learn about the entire framework and gain insights into questions to ask when hiring each of the CSM profiles introduced in this model. Guy provides helpful tips on creating different customer success manager profiles, making the CSM hiring process more efficient and effective, and finding the right people for your team from traditional places.
If you are building a customer success team, this episode is a must-listen to improve your capacity planning and hiring process.
Listen to the full episode now!
โพ๏ธโฝ๏ธโพ๏ธโฝ๏ธโพ๏ธโฝ๏ธโพ๏ธโฝ๏ธโพ๏ธโฝ๏ธโพ๏ธโฝ๏ธโพ๏ธโฝ๏ธโพ๏ธโฝ๏ธโพ๏ธโฝ๏ธโพ๏ธโฝ๏ธโพ๏ธโฝ๏ธโพ๏ธโฝ๏ธโพ๏ธโฝ๏ธโพ๏ธโฝ๏ธโพ๏ธโฝ๏ธโพ๏ธโฝ๏ธโพ๏ธโฝ๏ธโพ๏ธโฝ๏ธโพ๏ธโฝ๏ธโพ๏ธโฝ๏ธโพ๏ธโฝ๏ธโพ๏ธโฝ๏ธโพ๏ธโฝ๏ธโพ๏ธโฝ๏ธโพ๏ธ
Additional Resources:
๐ Blog: The Multi-Faceted CSM
https://bit.ly/3tubfp6
๐ Blog: What is a Customer Success Manager?
https://bit.ly/3t1YnGg
๐ Blog: 3 Interview Tips for Hiring Customer Success Managers
https://bit.ly/3M1QpDQ
๐ฅ Video: Steps in hiring the right customer success managers
https://bit.ly/38SJLSV
๐ฅ Video: Recent trends in HIRING Customer Success Managers (CSM's)
https://bit.ly/38Xb9Px
โฌ Infographic: Four Key CSM Role Profiles you want to hire for!
https://bit.ly/4bUoxjc
โฌ Download the Guide: Multi-faceted CSM Model
https://bit.ly/432k5e1
๐๐ป Whenever youโre ready...If you're an ๐ฆ๐น๐ฑ๐ฆ๐ณ๐ช๐ฆ๐ฏ๐ค๐ฆ๐ฅ ๐ฆ๐น๐ฆ๐ค๐ถ๐ต๐ช๐ท๐ฆ ๐ฃ๐ถ๐ช๐ญ๐ฅ๐ช๐ฏ๐จ ๐ข ๐๐๐ ๐ฑ๐ณ๐ข๐ค๐ต๐ช๐ค๐ฆ ๐ง๐ฐ๐ณ ๐ต๐ฉ๐ฆ ๐ง๐ช๐ณ๐ด๐ต ๐ต๐ช๐ฎ๐ฆ, there are 3 powerful ways I can help you fast-track success while avoiding common pitfalls:
1๏ธโฃ ๐๐ฉ๐๐๐ก ๐๐ฎ ๐พ๐ช๐จ๐ฉ๐ค๐ข๐๐ง ๐๐ช๐๐๐๐จ๐จ ๐๐๐ ๐พ๐๐๐๐ฉ๐จ๐๐๐๐ฉ
Track key KPIs to boost CSM performance. Grab my cheatsheet to focus on metrics that matterโscale smarter & grow revenue. Click here to download.
2๏ธโฃ ๐
๐ค๐๐ฃ 11,000+ ๐ฝ2๐ฝ ๐๐ญ๐๐๐ช๐ฉ๐๐ซ๐๐จ ๐๐ฃ๐ ๐๐๐๐๐๐ง๐จ
I share strategic insights & practical tools to help you hit your quarterly goals faster while scaling your CS operations efficiently. Donโt navigate this alone - tap into a thriving community of leaders who are optimizing their CS strategies & driving serious impact. Click here to join.
3๏ธโฃ ๐ฝ๐ช๐๐ก๐๐๐ฃ๐ ๐ค๐ง ๐๐๐๐๐๐ฃ๐ ๐ ๐พ๐๐ ๐๐๐๐ข ๐๐ค๐ง ๐ฉ๐๐ ๐๐๐ง๐จ๐ฉ ๐๐๐ข๐?
Building a CS practice for the first time doesnโt have to feel like an uphill battle. With the right frameworks, you can achieve results faster than you think. I help experienced executives build a proactive, high-performing CS teamโwithout the guesswork & costly missteps of figuring it out alone. Learn more.
๐ Visit our Website - CSM Practice