The first hour is so important - Eduardo Burkard

Today we’re going to look at how we can better show hospitality to our teams, specifically our new team members.

Joining us to discuss this is Eduardo Burkard, who started his career in hospitality as a valet at the Ritz Carlton Atlanta before moving up in management at Hyatt and Sonesta properties.

Eduardo and I worked together a few years ago, and I asked him to rewind the clock to his first day working at the front desk of a hotel - and what he learned from that experience.

👉 How do you design the experience for your new team members for their first few minutes, the first hour, and the first day on the job?

Hospitality Daily is brought to you this month by Sojern, whom I've been working with to help hospitality providers understand how to use data to better serve and communicate with their guests.

Download our research on how hotels are using data to drive revenue and build stronger relationships or watch our broadcast with Jacquelyn DiStasi at Wyndham on how they are doing this.

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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands