KQED's Forum Charles Duhigg's “Supercommunicators” Breaks Down How to Talk Better and Forge Connections
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Feb 26, 2024 
Learn the secrets of effective communication from Charles Duhigg as he discusses how to listen better, understand others, and connect on a deeper level. Discover insights from a CIA agent, NASA psychiatrist, and creators of 'The Big Bang Theory'. Explore the importance of active listening, vulnerability, and genuine connections in mastering communication skills.
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Three Conversation Modes Matter
- Conversations are composed of three distinct kinds: practical, emotional, and social.
- Miscommunication happens when participants are in different conversational modes and their brains fail to align.
Communication Synchronizes Brains
- Successful communication produces neural entrainment: pupils, breathing, and brain activity sync.
- Alignment lets you experience a bit of the other's feeling or idea, which makes connection possible.
Ask Which Conversation You’re Having
- When you sense mismatch, ask which kind of conversation the other person wants.
- Use simple prompts like "Do you want me to help you solve this or just listen?" to align modes.