4: Evidence-Based Management - Current Value (CV) in EBM
Feb 27, 2024
13:50
auto_awesome Snipd AI
Exploring the importance of assessing current value delivered to customers and stakeholders, avoiding sunk cost fallacy. Practical applications in business, measuring current value through referrals and customer satisfaction. Emphasizing daily insights over establishing causality in complex work environments.
Read more
AI Summary
AI Chapters
Episode notes
auto_awesome
Podcast summary created with Snipd AI
Quick takeaways
Implementing evidence-based management enables informed decision-making in leadership.
Current value assessment focuses on present value delivery, avoiding sunk cost fallacy.
Deep dives
Importance of Evidence-Based Leadership
Implementing evidence-based management in leadership enables managers to make informed decisions based on data to address complex challenges effectively. By using data to validate actions and evaluate organizational capabilities, leaders can ensure they are delivering value efficiently and meeting customer needs.
Focus on Current Value for Decision Making
Current value assessment involves examining the present value an organization delivers, rather than focusing solely on aspirational goals. By analyzing current value, organizations can make data-driven decisions in real-time, avoiding falling into the trap of the sunk cost fallacy and ensuring that resources are allocated effectively to valuable initiatives.
Utilizing Feedback for Continuous Improvement
Measuring customer satisfaction through methods like Net Promoter Scores allows businesses to gather real-time feedback and make targeted improvements. By analyzing feedback trends and adjusting strategies based on customer responses, organizations can enhance their offerings and ensure continuous growth and customer satisfaction.
📖 "Unlocking Business Agility with Evidence-Based Management: Satisfy Customers and Improve Organizational Effectiveness" on Amazon -- https://amzn.to/4690qJy
🔥 This Evidence-Based Management (EBM) online training course introduces you to the Evidence-Based Management framework and gives you a fast path to measuring agility and certification. This course will teach you the basics of EBM and prepare you to take Scrum.org's Professional Agile Leadership - EBM (PAL-EBM) assessment. This is the best first step you can take down your path to measuring agility!