Bernard Marr's Future of Business & Technology Podcast
How To Drive Success In The Era Of Agentic AI
Feb 27, 2025
Join Bill McDermott, CEO of ServiceNow and visionary behind its AI initiatives, as he discusses how AI is reshaping business leadership and driving hyper-innovation. He shares insights on the importance of an AI agent control tower and how human-AI collaboration is evolving. Bill emphasizes the need for companies to update their frameworks to embrace these innovations while balancing urgent investments with responsible implementation. His personal take on fostering an entrepreneurial spirit in leadership and ensuring employee engagement adds depth to this compelling discussion.
30:51
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Quick takeaways
- The swift AI revolution demands leaders to embrace new metrics and a culture of continuous AI onboarding to remain competitive.
- AI agents are transforming workforce dynamics by allowing human employees to focus on strategic tasks, enhancing overall productivity and job satisfaction.
Deep dives
The Speed of the AI Revolution
The current AI revolution is characterized by an unprecedented pace of change, surpassing any previous technological transformation. Leaders must adapt swiftly to incorporate new metrics, measurement tools, and a culture that embraces AI. This involves continuous onboarding of employees into an AI-centric environment to prevent organizations from falling behind. Companies that fail to catch this wave risk significant setbacks in a rapidly evolving landscape, marking this as a critical moment for both individuals and businesses alike.
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