Bernard Marr's Future of Business & Technology Podcast How To Drive Success In The Era Of Agentic AI
5 snips
Feb 27, 2025 
Join Bill McDermott, CEO of ServiceNow and visionary behind its AI initiatives, as he discusses how AI is reshaping business leadership and driving hyper-innovation. He shares insights on the importance of an AI agent control tower and how human-AI collaboration is evolving. Bill emphasizes the need for companies to update their frameworks to embrace these innovations while balancing urgent investments with responsible implementation. His personal take on fostering an entrepreneurial spirit in leadership and ensuring employee engagement adds depth to this compelling discussion.
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AI Revolution's Speed
- The AI revolution is faster than any previous technological shift, demanding urgent adaptation.
- Companies and individuals risk being left behind if they don't embrace AI.
Need for an AI Control Tower
- Legacy systems and functional organizational structures hinder AI adoption.
- Companies need a central platform, an "AI control tower," to manage and integrate AI agents and data.
ServiceNow's AI Implementation
- ServiceNow uses its own AI platform, resulting in significant cost savings and productivity gains.
- AI agents at ServiceNow handle customer service, IT issues, and sales leads, freeing up human employees.