CX Goalkeeper with Martin Wettstein - S1 E3 is about People, Computer and Knowledge

Martin Wettstein is an innovative and strategy driven senior leader with over 20 years of front-line experience establishing new IT functions from the ground up, rebuilding existing departments, and developing and implementing best-in-class systems, procedures, and policies. Martin is adept at creating long-term strategies, aligning IT deliverables with business objectives, and supporting drastic business transformations and disruptions.

He strongly believes that people, computer and knowledge are key to anything happening in our industries.

Martin shared following highlights and a lot more during this podcast:

in general:

• "yesterday's innovation is today's legacy and tomorrow’s strectfall”

• “to create a good user experience it sounds very easy but it’s a nightmare to get”

• “automation starts from the core and not from the interface to the customers”

about working from home:

• move from “presence management” to “ result management”

• we believe in people

• we still need to feel sense and see people

about industrialization of programming:

• “we will get it as a service”

his GOLD NUGGET:

• “be always kind to people, don’t judge them, listen to them”