DocsBot: Automating WordPress Support with AI

In this episode of The WP Minute Plus podcast, host Matt Medeiros interviews Aaron Edwards about his AI products DocsBot.ai and Imajinn.ai.

Aaron shares his background working in WordPress for over a decade, including serving as CTO of WPMU Dev. He then discusses how DocsBot allows users to train chatbots with their own company data to use for customer support, sales, and internal knowledge. Aaron talks about the process of training the bots, pricing plans for WordPress businesses, and surprises when selling to enterprise customers.

Chapter Markers:

• 0:00 – Intro
• 1:01 – Welcoming Aaron Edwards
• 1:03 – Using this as an AI therapy session
• 1:24 – Aaron’s background in WordPress
• 2:22 – WPMU Dev’s white label reseller hosting plans
• 3:35 – Training chatbots with your own data
• 5:04 – Using retrieval to provide factual answers
• 8:07 – Letting chatbots index your content
• 10:38 – Typical Doc Spot customers and use cases
• 12:02 – The process for training a DocsBot
• 13:15 – Bringing your own OpenAI key
• 15:15 – Ethics of competitors using your content
• 16:41 – Focusing on driving intent vs. informational content
• 18:11 – AI-generated content and SEO
• 20:23 – Creating helpful content with or without AI
• 22:33 – Selling DocsBot plans to WordPress businesses
• 25:26 – Surprises when selling to enterprise customers
• 28:51 – Flexible ways to integrate DocsBot bots
• 29:36 – Potentially expanding to other AI services
• 32:42 – Where to find Aaron and his AI products

Other Important Links:

• The WP Minute Slack – https://thewpminute.com/support
• Aaron on Twitter – https://twitter.com/uglyRobotDev