The Three Layers of Employee Experience Applications

Employee experience applications are structured across three distinct layers: productivity tools, journey tools, and application systems. The productivity layer encompasses a variety of general-purpose tools, such as Microsoft Office, Slack, and Zoom, which facilitate communication and collaboration among employees, regardless of their specific job functions. This layer has seen tremendous growth due to the increase in remote working and the need for seamless interaction in a digital environment. In contrast, the journey layer consists of multi-step applications that guide users through specific tasks, enhancing the overall experience by interconnecting various functionalities without overwhelming the user with backend complexities.