Microsoft Teams Insider
Migrating to Teams Phone Real-World Experience & Dealing with the Pace of Microsoft 365 Change
Jan 10, 2024
In this podcast, digital workplace specialist Damian Lewis discusses the challenges of migrating legacy telephony into Teams, the operational model for telephony in Teams, staying on top of Microsoft updates through the Message Center, and the need for following the YouTube channel '365 Message Center Show' for additional insights.
27:56
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Quick takeaways
- Migrating legacy telephony to Teams involves complex number porting with unpredictable timelines and inconsistent procedures across different operators.
- Active monitoring of the Microsoft message center is crucial for staying informed about upcoming changes and effectively communicating them to users.
Deep dives
Dealing with Microsoft 365 change and challenges
Damian Lewis, a digital workplace specialist at a global enterprise, discusses the challenges of managing Microsoft 365 change and the message center. He shares insights on migrating legacy telephony to Teams, including the complexities of number porting and the differences between operators. Lewis highlights the benefits of Teams phone, such as simplified holiday routing and increased efficiency in managing user responses to forms. He also emphasizes the importance of staying informed about changes through the message center and shares his process for reviewing and communicating updates to users.
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