If your average day at work is consumed with putting out fires and dealing with one emergency after the other, you’re on a very slippery slope. It’s a place New York Times bestselling author Dan Heath likes to call “downstream,” and before you know it, he warns, you’ll be stuck there. Tune in as Dan explains why adopting an upstream mindset—i.e., focusing on preventing problems rather than reacting to them over and over again—is crucial to moving your business forward and uniting your team.

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