Toolbox for the Trades Brick & Mortar: Why Facilities Management Is Critical to the Customer Experience
Facilities management often isn’t top of mind in the day-to-day bustle of contractors and business owners. But Sid Shetty, Chief Business Development Officer at ServiceChannel, believes it’s a pillar of the customer experience.
Not only does proactive facilities management delight customers, but it can take your company’s workflows to the next level.
Sid shares how he’s been using his breakout podcast, Elevating Brick & Mortar, to empower managers, contractors, and technicians to get proactive and maximize their assets.
Join us as we discuss:
- (2:40) Using podcasts to spread awareness around the trades
- (9:04) Challenging the brick-and-mortar industry narrative
- (20:20) Elevating the customer experience in facilities management
- (33:57) How commercial contractors can better serve facilities managers
Check out these resources we mentioned during the podcast:
- Elevating Brick & Mortar Podcast
- ServiceTitan x ServiceChannel Integration
- ConnexFM
You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here.
Know a business that could use a bit of muscle from ServiceTitan? Refer them here!
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