The P.T. Entrepreneur Podcast Ep799 | The Power Of The First Phone Call
ποΈ In this episode, Doc Danny breaks down why the first phone call can make or break your practice's success. Whether you're handling these calls yourself or training a front desk team, how you communicate matters.
Key Takeaways:β Sell the destination, not the journey β Patients care about getting back to their life, not clinical features. β Founders convert better β Clinic owners typically convert 80-90% of calls, while staff convert around 60-70%. β Price sensitivity drops when trust increases β Understanding why a patient wants care improves compliance and willingness to pay. β Train your team β If handing off calls, role-play, share patient success stories, and teach them how to ask the right questions.
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