PT1 of 2: Conflict Management in Healthcare with Dr. Lee Sharma

Nov 28, 2023

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This episode is brought to you by PearsonRavitz - helping physicians safeguard their most valuable assets.

This is part 1 with Dr. Lee Sharma, a gynecologist with extensive experience in healthcare. She discusses the importance of conflict resolution for physicians and highlights how conflicts in healthcare settings impact patient care and physician well-being. Dr. Sharma also emphasizes the need to move beyond positional bargaining and focus on understanding interests to find creative solutions that benefit all parties involved.

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00:02:04 Conflict resolution improves patient care.

00:08:00 Conflict can escalate quickly.

00:10:15. Focus on shared interests, not positions.

00:16:18 Avoid positional bargaining in negotiations.

00:20:19 Conflict resolution requires understanding and empathy.

00:24:52 Assumptions hinder effective communication.

00:31:11 Motivate and align goals effectively.