RV143 - Pipeline Architecture vs. Multi-Touch Attribution
Feb 13, 2024
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The podcast delves into the nuances of funnel tracking versus attribution in B2B marketing, emphasizing the crucial role of funnel architecture for go-to-market success. They discuss the transformative operational insights that a well-designed funnel can provide, from SDR strategies to sales team performance. The episode also explores the misconception of ABM tools and proposes a more comprehensive approach to evaluating marketing investments. Finally, they highlight the importance of measuring customer value in SaaS companies and the need for a balance between software and services.
A well-designed funnel is crucial for go-to-market success, providing transformative insights beyond marketing.
Clear definitions and accurate tracking of the buyer's journey are vital for improving sales and SDR efficiency.
Utilizing a custom object in Salesforce for funnel tracking enables comprehensive data reporting and analysis.
Deep dives
The importance of funnel architecture and attribution as distinct elements
The podcast episode discusses the differences between funnel architecture and attribution, highlighting that many companies tend to blend them together. It emphasizes the significance of funnel architecture as a foundational element in a company's go-to-market strategy. The episode underscores the need for solid foundational data to make better-informed decisions and take actions to improve ROI, pipeline generation, and revenue. It suggests that while advanced tools like multi-touch attribution can be beneficial, they should be built upon a well-architected funnel structure.
The value of clear definitions in funnel tracking
The podcast delves into the importance of clear definitions in effectively tracking the buyer's journey through the funnel. It acknowledges the common confusion over the distinction between funnel tracking and multi-touch attribution. It explains that funnel tracking focuses on measuring how buyers progress through the buying stages, while attribution analyzes the individual touchpoints and their impact on revenue. It emphasizes the need for accurate and comprehensive tracking to gain insights into bottlenecks, sales processes, and SDR team performance. The episode highlights the value of having data-driven insights to improve sales and SDR efficiency and enhance the buyer experience.
The benefits of a custom object in Salesforce for funnel tracking
The podcast explores the advantages of using a custom object in Salesforce to track the buyer's journey through the funnel. It compares this approach to manually tracking data on various objects like leads, contacts, and opportunities. The custom object allows for a more robust and cohesive data structure, enabling comprehensive and accurate reporting on the full funnel. The episode highlights the benefits of retaining data from multiple journeys through the funnel and avoiding data retention issues. It emphasizes the improved ability to analyze, report, and make data-driven decisions by utilizing a custom object for funnel tracking.
The misconception around ABM tools
The podcast addresses a common misconception where companies perceive ABM tools as the entire ABM strategy. It emphasizes that tools are only one aspect of ABM and that the strategy itself plays a crucial role. The episode stresses the need to develop a comprehensive ABM strategy and operationalize it within the CRM. It highlights the importance of target account identification, tiering, and aligning marketing and sales efforts accordingly. The podcast encourages companies to focus on ABM as a strategy, rather than solely relying on ABM tools to achieve successful outcomes.
Reevaluating the use of multi-touch attribution
The podcast acknowledges the downsides of multi-touch attribution and discusses a more nuanced perspective regarding its use. It recognizes the limitations of relying solely on multi-touch attribution to drive decision-making and investment allocation. The episode proposes a more comprehensive approach, involving the division of investments into different parts of the marketing and go-to-market process. It emphasizes the need for granular analysis and evaluation of various marketing activities to optimize their effectiveness. The podcast reiterates the importance of understanding the data's limitations and using multi-touch attribution as one tool among many to inform decision-making.
Chris was joined by Charlie and Crissy Saunders of CS2 Marketing to talk through the intricacies of funnel architecture versus attribution. The conversation spotlights the foundational importance of understanding how funnel tracking sets the stage for a company's go-to-market success, transcending mere marketing analytics.
The discussion provides a nuanced exploration into the stark differences between funnel tracking and multitouch attribution. While both concepts play vital roles within a company's data-driven decision-making processes, they each serve distinct purposes. Chris, Charlie, and Crissy dissect common missteps companies face, emphasizing the need for a strong, actionable understanding of buyer progression and sales optimization.
Key takeaways include transformative operational insights that extend beyond marketing. From SDR strategies to sales team performance, the trio highlights how a well-designed funnel can illuminate pathways to improved ROI and pipeline development. By capturing the essence of how leads, opportunities, and sales activities intertwine, listeners will grasp how these insights are crucial in elevating their go-to-market strategies to new heights.
Thanks to our friends at Hatch for producing this episode. Get unlimited podcast editing at www.hatch.fm
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