GZERO World with Ian Bremmer Tap and go: The future of urban mobility
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Nov 20, 2025 Chapin Flynn, Senior VP of Transit and Urban Mobility at Mastercard, and Mark Langmead, Director of Revenue at TransLink, dive into the future of urban mobility. They explore how contactless payment technologies are revolutionizing transit, reducing wait times, and enhancing rider experiences. The discussion reveals the economic boost to local businesses from improved transit systems and how neighborhoods thrive as foot traffic increases. They also touch on sustainable practices and innovative solutions for smaller communities, making transit accessible for everyone.
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Mobility As City Lifeblood
- Urban mobility connects people to jobs, healthcare, and education, making cities more inclusive and economically vibrant.
- Chapin Flynn argues simplifying payments and data-driven planning turns transit into a catalyst for city growth.
Adopt Tap-And-Go Payments
- Enable open-loop contactless payments so riders can tap bank cards or mobile wallets directly at gates and barriers.
- Chapin Flynn points to London, New York, and the Netherlands as proven models to replicate.
Payments Produce Real-Time Operational Data
- Payment data becomes operational intelligence for agencies to adapt service in real time.
- Mark Langmead says this data is as valuable as the revenue it generates for improving service.