Thoughtworks Technology Podcast Navigating AI opportunities at MYOB
6 snips
Aug 7, 2025 Simon Noonan, CTO at MYOB with over 25 years in tech, and May Xu, Head of Tech for Thoughtworks APAC, dive into the practicalities of AI in business. They discuss the delicate balance of optimism and caution while utilizing AI tools. Topics include a new strategy for enhancing customer experience through AI, building organizational AI literacy, and the importance of governance. The duo also emphasizes the need for effective leadership and collaboration to navigate AI adoption challenges, ensuring responsible and impactful integration.
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AI Accelerates Research But Needs Caution
- May Xu experienced AI cutting her research time drastically from days to 30 minutes.
- She advises caution as AI sometimes fabricates information which requires verification.
Four Pillars of MYOB's AI Strategy
- MYOB's AI strategy has four pillars: future-ready teams, flow, intelligence everywhere, and platforms.
- Intelligence everywhere optimizes human and customer intelligence, driven by AI to empower people and clients.
Strategic AI Adoption Steps
- Avoid treating AI adoption as just a tool rollout to prevent low acceptance.
- Build AI literacy, nurture champions, map use cases, create playbooks, and enforce governance for scalable adoption.