Know Your Numbers: Marketing Metrics You SHOULD Know
Feb 5, 2024
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Learn how tracking marketing metrics can help your clinic attract more new patients and improve business performance. Explore key metrics such as website conversion rate, leads to evaluation conversion rate, patient reactivations, customer acquisition cost, and plan of care completion to take back control of your clinic volume and ensure growth and success.
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Quick takeaways
Monitor website conversion rate to improve lead generation and clinic revenue.
Track conversion rate from leads to evaluations to optimize patient acquisition and clinic growth.
Deep dives
Importance of Website Conversion Rate
It is crucial for clinics to track their website conversion rate, which determines the percentage of website visitors who take action (requesting appointments or information). Monitoring this metric using tools like Google Analytics helps in assessing the effectiveness of the website in generating leads. Improving the conversion rate, even by a small percentage, can significantly boost the number of new patient leads and revenue.
Understanding Leads to Evaluations Conversion Rate
Tracking the conversion rate from leads to evaluations provides insights into how many potential patients actually schedule a paid visit. This metric reflects the performance of both marketing efforts and the front desk's ability to convert leads into patients. Analyzing and enhancing this conversion rate can lead to improved patient acquisition and clinic growth.
Significance of Reactivated Patients Metric
Measuring the number of reactivated patients separately from new patients is essential for clinic success. Having a high percentage of past patients returning for care and referring others indicates strong patient loyalty and sustainable growth. Differentiating reactivated patients allows clinics to focus on building a loyal patient base, reducing dependence on external sources for new patient referrals.