FEAR & GREED | Business News Sunday feature: A step-by-step guide to dealing with a crisis
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Feb 15, 2025 In a captivating discussion, Carden Calder, co-founder of Blue Chip Communication, unveils critical strategies for effective crisis management in the corporate world. He emphasizes the importance of proactive communication, transparency, and strong leadership during challenging times. Calder shares invaluable lessons from past crises faced by companies like Optus and Qantas. He also offers practical advice for rebuilding reputation, stressing humility and active listening for businesses of all sizes. Tune in for insights every leader needs!
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Initial Crisis Response
- Pause and ask questions when a client presents a crisis.
- Wish they had called six months or six years earlier, emphasizing proactive crisis planning.
Predictable Crises
- Most crises are predictable and have a long gestation period.
- Rare unpredictable events like 9/11 exist, but most crises offer prior opportunities for intervention.
Key Crisis Principles
- Show up, lead, be transparent, and credible during a crisis.
- Take charge, be visible, and communicate, even without all the answers.