FEAR & GREED | Business News
Sunday feature: A step-by-step guide to dealing with a crisis
Feb 15, 2025
In a captivating discussion, Carden Calder, co-founder of Blue Chip Communication, unveils critical strategies for effective crisis management in the corporate world. He emphasizes the importance of proactive communication, transparency, and strong leadership during challenging times. Calder shares invaluable lessons from past crises faced by companies like Optus and Qantas. He also offers practical advice for rebuilding reputation, stressing humility and active listening for businesses of all sizes. Tune in for insights every leader needs!
13:08
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Quick takeaways
- Proactive identification of underlying vulnerabilities is essential for effective crisis management to prevent escalation into significant issues.
- Transparent communication and genuine accountability are crucial for rebuilding trust and reputation following a crisis.
Deep dives
Predictability of Crises
Many crises that businesses face often have underlying issues that could have been anticipated and addressed earlier. The occurrence of events like a cyber attack or public relations mishap is frequently rooted in prior vulnerabilities that go unaddressed until they escalate into a crisis. When businesses reach out for help during a crisis, it's common for them to feel blindsided, even though the signs may have been visible for quite some time. Effective crisis management often hinges on the ability to recognize these signs early and implement proactive measures before a problem intensifies.
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