Make Trades Great Again
Get Connected! Tips on building a solid support team
Feb 11, 2025
Discover the importance of building solid relationships with local suppliers in the HVAC industry. The hosts share personal anecdotes about the challenges of sourcing parts during shortages and the impact of online retail. They emphasize effective communication, respect, and networking as key strategies for contractors. Special focus is on nurturing ties with salespeople to enhance information flow and inventory management. Tune in for insights on navigating today's supply chain complexities and maximizing support for your business!
33:44
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Quick takeaways
- Building strong relationships with local suppliers enhances communication and improves service during urgent HVAC part needs.
- Adapting sourcing strategies and diversifying suppliers are crucial for overcoming HVAC supply chain challenges and enhancing operational efficiency.
Deep dives
The Value of Relationships with Suppliers
Building strong relationships with suppliers is essential for obtaining necessary HVAC parts in a timely manner. When technicians develop rapport with specific individuals, such as a counter person or sales representative, it enhances communication and ensures better service, especially in emergencies. For instance, if a technician needs urgent parts due to a customer's heating issue, having a direct contact like 'Greg' who understands the urgency can expedite the process, rather than relying on a faceless customer service line. This personalized interaction can often lead to more favorable outcomes and quicker solutions.
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