The Game with Alex Hormozi The 5 Reasons Your Team Isn’t Following Through | Ep 882
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May 8, 2025 Discover a powerful 5-step framework called the STAR system to tackle team underperformance without conflict. Learn the importance of clear communication and defined expectations, which can prevent misunderstandings. Find out how cultivating a sense of urgency can dramatically enhance productivity. Explore how structured guidance and strong leadership foster a culture of excellence. Lastly, understand the need for accountability and reframing challenges as growth opportunities to propel your team's success.
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Framing Conversations to Avoid Defensiveness
- Alex Hormozi shares a conversation he had with an underperforming employee to identify performance gaps.
- He framed the dialogue with compliments and problem-solving questions to avoid defensiveness and promote collaboration.
Always Write Down Requests
- Use the STAR system to diagnose why work wasn't done: Did they know to do it? Did they know what to do?
- Document requests in writing because if it isn't written, it never happened.
Clarify Expectations with Details
- Break down tasks into clear behavioral or outcome steps to eliminate ambiguity.
- Invest a few minutes clarifying expectations to save hours of confusion later.