The Diary Of A CEO with Steven Bartlett

Monzo CEO On Death Threats, Depression & Digital Banking Wars - Tom Blomfield

Jun 28, 2021
Tom Blomfield, founder and former CEO of Monzo Bank, shares his gripping journey through the UK’s digital banking landscape. He discusses the intense pressures of entrepreneurship and how anxiety has shadowed his career. Tom dives into the emotional toll of leadership, particularly during crises like COVID-19, and emphasizes the importance of personal well-being. He reflects on the role of customer feedback in shaping Monzo and reveals the unconventional marketing strategies that helped the brand thrive. His candid insights reveal the realities behind success.
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ADVICE

Careful Co-founder Selection

  • Choose your co-founders carefully.
  • A large founding team can be inefficient and unproductive.
INSIGHT

First-Principles Thinking

  • First-principles thinking challenges conventions for better solutions.
  • Tom Blomfield's disruptive nature stemmed from always seeking improvements.
ANECDOTE

GoCardless to Monzo

  • Tom Blomfield's experience with GoCardless gave him confidence to disrupt banking.
  • He saw the potential to improve the frustrating user experience of traditional banks.
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