Ep11 | Interview with Emily

In this episode, we dive into the journey of transitioning from clinical PT roles to non-clinical positions, featuring Emily, the Head of Customer Success at Patch. Emily shares her unique path from aspiring Red Sox manager to physical therapist, and ultimately to a pivotal role in the tech startup world. If you’re a clinic owner or PT professional curious about career growth, burnout, or how to retain top talent, this episode is packed with valuable insights.

Key Takeaways:

• The Importance of Career Growth: Emily highlights the lack of upward mobility in traditional PT roles and how clinic owners can create pathways for professional development to improve retention.
• Non-Clinical Skills in Clinical Roles: Discover how skills like data analytics, leadership, and operations can add value to your clinic and keep staff engaged beyond patient care.
• The Value of CRM Systems: Emily breaks down why having a CRM is critical for nurturing leads, streamlining operations, and making data-driven decisions for clinic growth.
• Addressing Burnout: Understand the signs of PT burnout and learn strategies for clinic owners to foster a work environment that supports long-term career satisfaction.
• Cash-Based vs. Insurance-Based Clinics: Hear Emily’s perspective on the differences in patient care quality, work-life balance, and job satisfaction between these two models.

If you have questions or want to hear specific topics covered, Jeremy invites you to reach out via Instagram at @_jeremydupont. Like, subscribe, and stay tuned for more episodes packed with actionable marketing insights!

Grab your free resources to scale your business with The Patch System! These tools are designed to help streamline your operations and boost growth. Check them out here: thepatchsystem.com/freebies