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Car Dealership Guy Podcast
#60 Building the future of automotive retailing AI, Pivoting from fashion to cars, Acquiring a tech company in Eastern Europe | Devin Daly, CEO of Impel
Feb 22, 2024
Devin Daly, CEO of Impel, discusses pivoting from fashion to cars, acquiring a tech company in Eastern Europe, and the impact of AI on automotive retailing. Conversations include dealer data usage, AI implementation, raising $130m, frustrations in dealership experiences, and future industry trends.
40:40
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Quick takeaways
- Conversational AI like Mia is transforming the automotive industry, enhancing customer engagement and experience.
- Dealerships are implementing AI tools for managing customer lifecycle, leading to increased appointment sat rate and revenue growth.
Deep dives
Advancements in Conversational AI for Automotive Industry
Conversational AI is revolutionizing the automotive industry, with AI-driven chatbots like Mia making significant impacts. Impel, led by CEO Devin Daly, secured $130 million to develop next-gen automotive chatbots. The company pivoted from fashion to automotive industry due to high ROI and customer engagement. AI-powered tools like virtual booth democratize technology for dealerships, enhancing customer experience.
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