HBR IdeaCast Future of Business: Walmart’s CEO on AI, Jobs, and Managing Rapid Change
51 snips
Nov 20, 2025 
Doug McMillon, CEO of Walmart, opens up about navigating the complexities of leading the largest retailer through digital transformation and AI integration. He shares insights on how AI can reinvent e-commerce and create new jobs, emphasizing the importance of upskilling employees. McMillon reflects on Walmart’s core purpose of 'saving money, living better' and how that evolves to address community needs. He also discusses lessons from supply chain disruptions and the significance of maintaining values amid constant change.
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AI As A Growth Lever
- Doug McMillon frames AI primarily as a growth opportunity rather than just a cost saver.
- He sees AI changing shopping into multimedia, personalized, contextual experiences that save customers time.
Equip Workers To Leverage AI
- Equip employees with tools and training so every job can evolve with AI instead of being replaced outright.
- Give people access (e.g., ChatGPT licenses) and support to learn, adapt, and add value with new AI tools.
Sam Walton's Enduring Purpose
- McMillon recounts Sam Walton's original purpose: 'save money, live better.'
- He explains 'live better' expanded into sustainability, community support, and healthcare over time.